Don't sign up for a membership at the Port Clinton OH location. I talked to the manager about canceling my membership in sept I was unable to stop in at the time due to covid and now surgery. He told me to email him and he would send me a form to cancel. I sent him over 10 emails. Called probably over 20 times for over a month. NO response. And I kept getting charged. I disputed with my bank and called corporate who is still trying to get ahold of the owners...it's been two weeks now dealing with corporate..it seems even they cant get ahold of this location. STILL no response. But ABC keeps calling me and sending me letters about payment. Probably will get sent to collections. So be prepared for hours and hours spent on the phone with the bank and corporate if Life happens and you have to cancel. Also I might add there are multiple other reviews stating the same thing happening to them. If this was a one time thing I'd get it. But this is...
Read moreThe personal trainers don't stand by their word and are very disorganized. The manager takes zero accountability for them because they are technically a separate entity but has no problem with using them as a selling point for her memberships.
The manager reaps all of the benefits of the corporate and personal training side of her business but when things go wrong is able to just shrug her shoulders and say that it's your problem. This wouldn't be such an issue except that the personal training is really the only reason why I signed up anyways and that turned out to be bunk.
This place is shady and I recommend going ANYWHERE else for a gym membership; try Bodi N Balance in Catawba or maybe even Planet Fitness in Sandusky if they are...
Read moreterribly managed company and shady business practices... I went in July and sat down and cancelled my contract with the manager and was still charged in August. I went back and sat down with him a month later and he assured me it was cancelled and a refund was coming. Here we are in October and they are still attempting to charge me monthly fees. I had to have my bank block their charges and now their billing company ABC is harassing me. There is no communication between the two and no one at the port clinton location returns any emails or voicemails. Avoid this location at all costs or be prepared for the massive inconvenience of getting people to...
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