Port Townsend Goodwill — Local services in Port Townsend

Today I bought a ‘rope ball toy’ for my dog here, it was in the dog section, labeled as a dog toy, and had 8 other of the same item labeled as the same in the same space. It was not a dog toy, and we found that out the hard way when my dog started choking on the styrofoam in the middle of the ‘rope ball toy’ (says nowhere on the toy tag that it has styrofoam) and we rush her to the vet having to spend over $500 for them to get the styrofoam out of her throat, stomach and her nasal cavity. When I called goodwill in port Townsend and told them what happened just minutes ago, the man that answered (John) said they couldn’t do anything and it wasn’t their fault that it was in the wrong section/mislabeled or that I “didn’t think to check it beforehand”. My family and I are disabled and have very limited income and to have to spend over $500 to save our service animal (who alerts my parents when/if I’m going to pass out) and then be told that it’s our fault for not checking something that was labeled as a dog toy really pisses off me, my family and even the veterinarians. The employee John was so callous and basically irritated that I would even bother to call. He also told me that there were no managers there until tomorrow and when I asked to speak to corporate (could not find the right number on Google) he got mad and asked for my name and number, and once he got it he said “I’ll talk to my manager tomorrow and maybe she’ll give you a call, bye.” And hung up before I could say anything else, when I tried calling back (thinking it could have been an accident hang up) he answered and once I said who I was he said I need to “stop calling and wait for the manager to get ahold of me”(Only called a total of two times). I usually love this goodwill because it has a good variety, quality items for a good price, and usually great customer service, but now I’m apprehensive of going inside let alone buy anything else from this location because of how I was treated like I was overreacting on something that...

Over all good experience. We found an outfit for my daughters band concert fairly quickly, and a few other odds and ends. Although I have to mention that the woman who was working this night seemed to be on edge for some unknown reason. First she came over to inform me I was not able to assist my daugter in the dressing room, one person allowed in a room at a time, kinda silly for mom and daughter, and I was already waiting outside when approached, but. Fine. And only three items allowed, that part we knew because it was posted. Fine. Unfortunately for others in the store she is out for blood or something. She left us, confused as to why we were confronted with rules we weren't even breaking, and went straight to a woman sitting in a chair near the front of the store. She then began telling the woman that loitering is not allowed, demanding to know when her ride would be there and on and on went the conversation. I just have to mention that I felt uncomfortable, and this other person was humiliated for no reason as well, so I really feel that it's not right. Is it really loitering to wait for a ride out of the weather?! Or a crime to want to see your kid in an outfit before purchase while maintaining the girls privacy?! Can't there be a better way to handle these kind of situations? I recommend rules be posted clearly and reinforced, by reminder, when necessary. Don't just treat all your customers like criminals, in my opinion it's rude at best. To the woman Diane who was having a bad day, I hope your day got better, and tomorrow is brighter... I just want you to know how you made...

The first thing I have to criticize is that horrible stink. The typical smell of thrift stores. That store has always battled that problem and when you go in there's no ventilation and it stinks so bad your eyes actually tear up and burn. Clothing is way too expensive. The clothing is mostly incorrectly sized. Sometimes children sizes are placed in with the adult sizes. And if the tag on the piece of clothing is faded it doesn't deserve to be 1999. Same with shoes. They get all this stuff for free it's donated by the community or it comes from other stores mostly.

And yes I have seen Dollar store items they're in this Goodwill and $4.99 and $5.99 for something that was bought originally for $1 seriously? Also everything is just thrown on a shelf. It used to be where you would go into Goodwill and this is probably over 7 years ago, you could walk in the Goodwill and the shelves were full of really nice clean donated items. Everything on the shelves whether it was dishes or knick knacks of wood or metal or office supplies or games and toys it looks nice because there is people in the back to always fix it. But now the things already come pre-priced from another store and the type of items that this good will get are terrible. So I have refused to go there. Also since the money made at this store...