Cricket Wireless Authorized Retailer — Local services in Porterville

Worst customer service EVER! They have NO knowledge of products. The male who works there through the several times I've been in here always has customers go to the website for everything, even problems he could've fixed himself VERY LAZY STAFF.SO OVERSTAFFED. Especially considering they do hardly anything. Mostly just gossiping amongst each other while dealing with customers. RUDE. And the younger female with wild hair lied to me and kept avoiding answering any questions I had. She sold me an accessory that I want informed before buying that was NON REFUNDABLE. She said it was $30 plus $5 for the glass when in fact it came out to greatly $60. I'm really upset with the service here almost want to go back in and return my phone too bad I can't because if I did I wouldn't be able to hold back on chewing them out....

If I had the time to spend in town and another wireless carrier offered better deals for multi lines I would definitely has switched over already just because of this store alone it's horrible their customer service is horrible they make no effort at all to help you out when it comes to getting the most out of what you paid for... I have still been unable to figure out why anytime I've needed to have my phone replaced or repaired those options don't apply to but then what's the whole point of paying for the insurance?? Another thing is when I go here or to their other location in porterville I kept seeing this extra charge for $15-$20 so when I finally remembered to ask they tell me it's their own tip for helping me - ain't that what they...

I've had a terrible experience with this establishment. There is no customer service at this establishment. Customers perceive associates as being arrogant or uninterested in assisting them. Although I have had nothing but impeccable service from Cricket Wireless in Porterville, this institution disappointed me and didn't make me SMILE, as the solgen claims. I'm hoping the regional manager can stop by and have a conversation...