Maryland Appliance Repair LLC — Local services in Preston

Contacted Home Depot who assigned my service repair to Maryland Appliance Repair. Home Depot said that Maryland Appliance Repair would be there Tuesday. They arrived Friday. The repair man said he would order the part. Approximately 10 days later they called to tell me they could be out later that week to install the part. A different repair man came out and said there is nothing wrong with that part, it's another part. Approximately another 10 days go by and I called them to find out that they would again be out later that week to install the new corrected parts. The same repair man came out installed the new corrected parts and said you are good to go. However, no I was not. Upon running the dishwasher through several cycles my dishwasher was still not cleaning. Another phone call to Maryland Appliance Repair resulted yet another repairman to come out and diagnose the issue. I found a small part in the bottom of the dishwasher and showed it to him. He said that it was a ball bearing and attempted to figure out where it could have come from. Having no luck he said, never mind that is not a ball bearing, I don't know what that is and said I will again order your parts. Another 10 days go by, and I attempted to call them and could not get anyone to answer. I called Home Depot in hopes they would assist me as it has now been almost 2 months with no dishwasher. He informed me that Maryland Appliance Repair had received the parts 2 days ago. I said no one has called me to schedule an installation date. He said he would call them. He came back on the line and said they would be here within 8 days to install the corrected corrected parts. He said you can call them directly to see if you can get more details. So that I did. I was informed by Brittany that yes the earliest they could get me scheduled was in 8 days. All in all, I would never recommend Maryland Appliance Repair to anyone I know. They failed to communicate, failed to accommodate me, failed to diagnose the problem on 3 service calls, by 3 different repair men. They failed to even attempt to get me scheduled quickly after all their delays, disruptions, and misdiagnosed problems in order to make up for their failed attempts at fixing...

If you have an appliance that is not working properly, call Maryland Appliance Repair. We have an antique stove from the 1950's which had a faulty oven thermostat, which was causing the oven portion not to work properly. The technician came out and completed a thorough analysis of the situation. Then, and here is the best part, it was clearly explained to my husband and myself. Unfortunately, the situation was more serious than originally thought. There was faulty wiring which might start a fire if not repaired. However, due to the price of wire replacement ($1500-$2,000), it was recommended that we might want to reconsider. : ) So we reconsidered. Thank you, Thank you, Maryland Appliance Repair. You provided excellent service and looked out for my husband and I, both in regards to our finances and our safety. You are...

Fantastic company and service experience, start to finish. They are professional, prompt, reliable, knowledgeable, efficient, courteous and their communication/follow-through is great. It is rare to be able to say all that about any company these days. On multiple visits, they took care with everything and left my home looking like they'd never been there. I had them repair half a dozen appliances (different brands) that I had saved up to do at once for minimal disruption and economies of scale. They worked through them efficiently and diagnosed, provided quotes and repaired all of them in what felt like record time. Their prices are reasonable and they are a joy to work with. Highly recommended, I wouldn't consider...