Walgreens — Local services in Purcell

I went to the drive thru at Walgreens in Purcell, OK to pick up a prescription that I needed.

1. I waited for 13 minutes in drive thru due to fact car in front of me was parked waiting on prescription.

2. I have always been asked to come back in about 15 mins so they can get the other customers behind me. Yes there was one car behind me and they drove off

3. I called and asked them to have customer to move, Matt said pharmacist was almost done give it a minute. I waited 2 minutes for that.

4. I got up to the window waited a minute no one came honked horn for someone to come, Matt came to window and I told him the name and also said they should have people drive and come back so other people can pick up their medicines to where Matt said “ well we were having problems in here............so” that was it no apology, he had an I don’t Care attitude. That is not good customer service.

5. I got home called the Pharmacy Manager Lance. He said he did not want the customer to leave because they were having trouble with the insurance. I said you could have asked him to come in and Lance said most complaints they hear is Customers don’t want to come in and get mad if they are asked to. I told Lance I have been asked to come in before then Lance says “you know what it is like then” no I do not I have never had a problem with it figured it was just part of it especially insurance issues. Needless to say I was not satisfied by talking with him. I told him thank you and hung up. Then I called back to get his last name and he told me I did not need his last name so I’m sure you can get it.

I personally think if they are new customers they should have to go in so they can handle their business and the pharmacist can do their talks with them. The drive thru is supposed to be a convenience for a quick pick up. This not the first time this has happened. I have drove off multiple times because other customers don’t want to drive off and come back. The service is slow and the young man Matt is rude.

I have been doing my business with Walgreens in Purcell for 9 years. I am not even a complainer but this whole incident today bothered me because of both Matt and Lance’s “I don’t care attitude” I would literally hate taking my business elsewhere but will if I continue to have problems. As I have said before this is not the first time this has happened. Been quite a few times in the past year I’m not happy about it at...

There seems to be a high turnover of employees in the Purcell store. Their employees I have encountered have been very willing to help, however, they just haven’t been trained well through no fault of their own. I had been trying to use Walgreens pharmacy for all of my prescriptions but it was a nightmare. No consistency in how things were handled and it got to be too much of a hassle each and every time I had refills or new scripts. I had to move all of my prescriptions. Then I start having trouble ordering merchandise online to be picked up and when I get to the store I’ve been charged full price instead of sale price that is listed online. The last employee that helped me was Carime and she was wonderful! She went above and beyond to get things straightened out. She is the reason I will not completely give up on the Purcell store just yet. I do hope for the sake of all of their customers and employees that management starts doing a better job of training employees in the store and pharmacy in the future. Maybe then they will have better luck retaining...

Horrible horrible horrible!!! Wish I could give less stars but I have to pick at lest one star... the most rudest people, asked if there was any more laundry soap that was on sale was told no we are out asked for a rain check they said they won't be doing no raincheck for sale items then noticed I left wallet as it was being brought up to the store I sat there watched 2 employees check each other out each with 3 bottles of the soap I asked for.. it was fine they got to live to but the rejection of my rain checks made me upset after seeing that, then she. The first cashier checked out the other worker she put her coupons back in the bag she used for some items she had,,,, then she paid turned to the two girls behind her....some friends I'm guessing... and they walked out with 2 cases of water,, witch i never seen rang up,,,, I go to alot of different Walgreens when I am traveling Oklahoma and hands down this one is the worst I ever been to every time I go,, I mostly pass this store up but needed to stop for a few things and it is...