Platinum Mobile Electronics — Local services in Puyallup

I have never written a negative review about a business but I feel compelled. I showed up at 10am (when they open) for a calibration (I did not have an appointment because on the website for this Smart Start Location it automatically transfers you to Smart Start, where I would be on hold for 48 min) not this specific location), door was locked, owner vacuuming, looked up at me and proceeded to vacuum. I waited at the door 5 min and then got in my car to wait. He then came out at 10:10 telling me “you can’t block the garage.” I polite said ok, moved my car and went into the store that he unlocked at 10.15. He then told me he would look to see if they had time for me, in which then said they could “fit me in” at 11.30. I decided to take my business elsewhere. To a calibration place in Auburn that charges $40 extra, but it was well worth the $40! I will choose not to subject myself to people that are arrogant and carry a sense of entitlement. Navigating the court system has enough challenges of its own. Think twice before...

I came here because I scheduled an Smart Start ignition interlock installation and Platinum Mobile Electronics was the closest location to my home. I read all the reviews before I scheduled my appointment, and I am some what surprised.

I arrived a few minutes early for on my 10:00am appointment. The shop opens right at 10:00am. The gentleman that I spoke to was polite the whole time and answered any questions I had.

• Over the phone Smart Start told me I could pay the $125 fee in cash. Thankfully I also have a credit card, because this shop does not take cash! They only take debit/ credit cards. *

Otherwise I have had a pleasant experience with having the ignition interlock installed. Let's be real --- it's not something anyone wants in their vehicle, but Platinum Mobile Electronics made the process quick and painless! So if you find yourself in this position needing a IID (ignition interlock device), I would highly recommend Platinum Mobile Electronics for your Smart Start...

I want to start by saying I never read the reviews on this page until I ordered a part 10 business days down the line I called to ask for my delivery date the guy that initially took my order in person at the shop. The customer service was poor. His energy was poor Gave me vibes that he thinks he’s better than everyone. This place is bias ethnicity wise and if I were you, I would never spend another dime at this place. I called for my delivery date or just an update on a $661 part that I ordered. This guy gave me nothing but attitude and basically told me I will call you when the part come…..super rude. Considering the fact that I’m not resorting to being an indecent person, I’m just going to say do...