Baskin-Robbins — Restaurant in Puyallup

I ordered online NOT DOORDASH. Online, mobile ordered, charged by Baskin Robbins, not a 3rd party. I ordered a sundae with moms making cookies ice-cream, Graham crackers and praline topping. I picked up and received the wrong flavor of ice cream, no Graham crackers. I called to let them know I would like a refund as i didn't receive what I paid for. I spoke to 2 people who claimed they have no supervisor, they would not disclose their names. I was told they were out of what I ordered and "what do you want me to do about it?" They said they won't issue a refund and to call door dash (i told them multiple times I didn't use door dash). I've worked in food service retail, when picking up for the order I should have been informed they were out of what I ordered so I could make my own choice of what to receive. Very disappointing, inexperienced...

You can get ice cream just about anywhere and even Baskins Robbins are pretty much everywhere. So you ask yourself, "Why should I go to this one instead of just about any other place?" Well, it's simple really. It's because of the staff.

Every time I have walked in I have been greeted as soon as I walk in, even in a rush with 20 people all at the counter. Whether it was busy or slow the staff ensured that every customer was taken care of, their order was right, and they left with a smile on their face. It's not so much that they do anything out of the ordinary, it's that what they do is consistent.

The next time you're near Main St. and just have to fulfil that sweet tooth, stop in and treat yourself to some good ice cream served by...

My family and I went on 8-18-21 a Sunday afternoon around 1ish. The store is small, not a well put together area for more than 2 groups at a time during the supposably end of covid- 19 pandemic. 3 lady's were working their hardest to help the 6 groups that slammed in behind my family. And instead to stuff the store like a can of sardines.

What I notice was 2 employees were standing at the door way to the back just watching as this store went to hell in a handbag and gigglesat people. The 3 lady's were working so hard they started having audited with the customers. Plus one of the lady's was pregnant. The place was dirty and the icecream was uneasy. We were honestly scared to even eat...