Big M Chevrolet — Local services in Radcliff

Idk what has become of big M Chevrolet in Radcliff, but their service is absolutely unacceptable and I'll tell you why in each area, because I am LIVID. My vehicle has a drive train warranty repair it needs done with my NVP warranty. I took my vehicle directly from Joy Automotive down the road to Big M. I called them in advance to let them know the situation, the diag, that Joy couldn't do the work because it was an internal engine repair needing an engine mechanic and that big m was the closest. Plus my vehicle is a Chevy so why not.

Big m knew my car was coming. They knew it was a warranty claim. They happily and clearly explained the process, as they knew they were getting some extra work, which in hindsight was an extremely greedy and I'm professional move. They're all about wonderful conversation on intake... Haha then they get your car...

Big m has had my vehicle for 3 weeks now, almost an entire month. Any time I have tried to call them I can't get through. It's a circus show on the phone and I have literally spent HOURS trying to get a hold of anyone in service, sales or anywhere else and I'll name them off. Steve is the only one what works there with a personality and any sense. Niel what ever monotoned desk gentleman that answers for whatever department is lazy and either forwards every single call to someone else or says the Internet is system is down and he cannot do anything. He doesn't take messages he doesn't forwards notes and he loves to not do a single thing. Sydney the woman in the service department who took my vehicle has over 10 voicemails from me over EIGHT DAYS of me practically begging for any type of call back, information or update on my car.

Justin Collins the sales MANAGER is improfessional and upon me telling him after finally reaching him that it took me 8 days to get a hold of ANYONE suddenly Sydney my case manager called me back.......with no information and a promise to call me back.. last week on Friday. I waited Monday.... Tuesday... And here we are another 7 days later now, (week 3) with no call no information no anything.

I think today I'm going to use a Lyft or Uber to go up there in person and just sign the papers to take my vehicle else where. This is nuts. The clock is ticking on my drive train warranty. I'm not being given a single update. I spent over $500 almost in cab rides to and from work, and I'm a team lead at my job... So clocking in just a hair before my scheduled shift because an Uber driver wanted to do 5 under the speed limit is getting to be a little much.

I'm stressed. I'm aggreivates. I'm confused. I'm baffled. But most of all I'm just mind blown at how this place has a single good review or how the hell they're still open.

Has to be a chain or prioritizing only repeat customers. Which is a damn shame... Because I am one. I had a GREAT experience back in 2021 with Jon whelan himself.

And after this last experience ? I will NEVER EVER even look at this place again.

Honestly ? Idk man I'm embarrassed for y'all. And 4th of July weekend is no excuse. My vehicle has been with y'all for almost a month now and.. again... I can't even get a hold of anyone to know what's going on.

Maybe someone will read this and actually give me a call. I mean it's way too late now to save face. And that's not going to happen at all, but, id at least like MY car back, since also my monthly payment is due soon and I haven't even had...

If you could make a list of everything that could go wrong at a dealership, I've probably experienced most of it. I've had NOTHING but trouble with this dealership and the customer service I've received has been worse than what you'd find at Walmart.

I waited a MONTH for my car to be "fixed and ready" for me to take off the lot, in the meantime I was pushed around from person to person with NO answers. I had to do research and find the body shop myself and even though they were transparent on repair time, I was still given a car with scratches, mismatched paint, gold paint (my car is dark blue) on the door handle, and a horrible attempt at cleaning the car up. I don't think a half-full, rotten sweet tea bottle under my seat is the standard for a detailed vehicle.

From that point, I had to reach out to the dealership because I was unhappy and their "attempt" is what left me with 2 different color paints on my car. After waiting and waiting for a call back, I've heard nothing--and this all happened September 2017. Since then, I've been to the service department 4 times for loose parts causing vibrations throughout the entire vehicle, leaking trunk, and leaking doors that flood the floorboard.

Getting a loaner is like pulling teeth, even though Chevy warranty guarantees one after your vehicle is in the shop for longer than 1 day. I left this last Friday even more disappointed because I had called multiple times about getting one set up for me to pick up since my car had been in the shop 2 days and scheduled to be held over the weekend into Monday. I came in because my calls were ignored for hours. I was handed my OWN car keys even though the car had not been fixed. The receptionist in the service department was playing on her phone and couldn't be bothered to look up until I addressed her.

I would not recommend this place to anyone and have warned numerous car-buyers in my own job to...

December 3, 2024 I purchased a 2025 Chevy Traverse with only 5 miles - Which I traded my 2022 Land Rover with only 24,000 miles Within the first 10 days and not even 100 miles on The odometer the brakes went out on this Traverse with my kids inside luckily I was able to not have an accident. Unfortunately the master column and other issues was the problem for the 2025 brake failure.- when I tell you, my kids was traumatized and terrified because of that experience its unbelievable how Montgomery Chevrolet on Preston Highway handle this issue-I They actually had my car in service for over 28 days with lack of communication and still needed to be responsible for an $800 car payment- They never tried to resolve this issue with me and now four months later April 18th 2025 imy car only has 1600 miles on it. It completely shut down on the interstate with traffic.- I was barely able to get the car in a safe place - had own Star to call the police so that they could wait there with me so that trucks would hit me- - After that happened, I called the dealership 10 times and was put on hold 10 times even spoke to the general manager or assistant manager Rob and when I tell you, that was no help!! THAT WAS NO HEllP - My car was towed to the nearest dealership which was in Bowling Green because I was heading to Nashville - such a huge inconvenience and they don’t even care to help- no loner car!!! They said they only deal with hertz’s in Louisville and nothing I could do!! Since I wasn’t in Louisville- Also the dealership in bowling green doesn’t open on Saturdays (WHAT) so now no truck and car is in a different city-

Also, I have purchased two NeW cars before from Montgomery Chevrolet ( before the Land Rover) And I was satisfied, however the way they’re running Montgomery...