Bassett Furniture — Local services in Raleigh

We bought our second couch from here in June and are extremely disappointed. Our first lasted 6 years and was very comfortable, but this experience has been very disappointing and Bassett is not assisting with a resolution despite our complaints. When shopping for the couch the sales rep assured us our couch would be firm, and even moved cushions from another couch to reflect the firmness of the cushions. When we received the couch it was apparent it was not as advertised or selected. It was soft and looked immediately worn after a week with seat cushions that did not bounce back. We went to voice our concerns to the store and they were very nice, assuring us they would come up with a solution. They let us know they had told their regional and would call with a solution. We did not receive a call, so we followed up with an email. Now, almost 3 months later an acceptable solution has not been offered despite multiple emails (and extremely slow replies, most taking two emails and two weeks before we hear back). They have offered to replace the cushions with the same material, but we do not believe that is not a solution as the interior will still be soft and not what we were told we were getting with our purchase. Meanwhile our couch looks extremely worn already, is very uncomfortably and soft, and was not a cheap purchase and one we expected to last at least 8 years, as advertised by the sales rep. Overall it’s extremely upsetting to buy furniture you think will last and be comfortable, and then when it isn’t to find the team doesn’t work towards a resolution that will make a repeat...

In short, we will not return. My husband and I were in the North Raleigh area this morning, and stopped in the store today to simply browse and see what Bassett has to offer in the realm of living room sectionals and sofas. We are renovating and on the fence of whether or not to get a new couch. Our visit to the store was merely meant to be exploratory and we were approached by an associate named Pat upon entering the store. We stated we were browsing and made it clear we had no intentions of buying anything. She gives us the normal intro and asked if we had a floor plan and we stated no, we were only browsing. Fast forward we found something in the ballpark of our style and are discussing the piece and she approaches us again. I had some questions around the options of configuration on a sectional. Again, she brings up having a floor plan is necessary to determine options. At this point my husband and I both become a little agitated, we felt that she was patronizing us and we are both educated and work in technical fields. I think my facial response expressed how I felt. At this point she drags us around the store in a attempt to........ what? Try to convince us to buy something despite we stated our intentions upon entering the store? We rushed out of the store and agreed up exiting the parking lot, should we buy a sofa we will be not returning to Bassett for it, or for any other piece of furniture for...

Had this store on my mind for 6 months after I saw the perfect sofa there. Waiting to move before getting it just to keep the move simple. I went in today to find it, the Terafina. My wife, daughter, and I were met by an older lady that at first seemed very polite and interested in making our experience pleasurable. The lady informed us that the Terafina was no longer available. Ok, unfortunate. She recommended the Serafina. Not quite what we were looking for but in the ballpark. As we were looking for very specific features I felt compelled to let her know. Simply an effort on my part to help her know where we were coming from. Her attitude promptly went south. The truth is Bassett has really nice furniture that isn't cheap because it isn't cheaply made. I had the money in my pocket to get anything I wanted but I will never deal with any business that treats me cheaply. I would have most certainly continued to come back for other pieces for my home as I do really like their furniture but my experience today has thrown that into question. As we were leaving I saw her leaning against the counter talking to another salesperson in what seemed like a a conversation about us. Not at all how to earn future business. Customers are not paid to make salespeople happy but salespeople should have the basic understanding that the happiness of potential customers is at the top their...