Ashley Store — Local services in Raleigh

This is about Joe Parker and Ashley home furnishings, but give me a sec to set the stage. My wife and I were looking for a couch, preferably a sectional. We had been to the place next door on Glenwood, because it had a “going out of business sale” sign on it. We are always on a budget and not the kind the people on those home remodel shows have “ I’m a dog walker and my husband picks his nose for a living, and our budget is 2.1 million”.

The place next door wanted well over 2k for a couch and the ottoman was 600 dollars on top of that. They didn’t feel great, and frankly the people were smarmy. They kept following us around, being close, but not making eye contact, it was creepy. We volleyed back and forth on pricing, and he kept going back to his boss after. I felt like I was buying a car, in the worst way. What told me to leave was when he said X price but you have to take it today. Sorry, pressure sales don’t work on me. Plenty of furniture in the world.

We saw Ashley home furnishings next door so we headed that way. We were met by a gent who was a regional sales manager, and he had a practiced spiel, and a tweed jacket, and tried to make an easy connection. Classic tactics. We told them we would walk the showroom a bit and they could come find us. We walked around a bit and were approached by Joe Parker. He had an easy manner and didn’t push us on things. He knew the lines of furnishings well. He knew the fill on the cushions and the materials inside and out. He honestly pro conned things about cost, materials, wear and tear etc. He walked the showroom with us talking things out. He gave us the out the door price without any kind of games or pressure tactics at all. I appreciated that very much. He answered each and every one of my questions, with little to no lag time. He gave us measurements and designs (sectionals) for over an hour, often off the top of his head. Patiently discussing things with us. Again, no rush, no push, no feeling of you have to buy it today or you lose out. He didn’t try to make us buy the most expensive things in the store. This is a true salesman. He knows his product and reads the room. It was late in his day and he said his goodbyes after printing out informational packets for us, and making sure we had what we needed. We walked a bit more and suddenly found a floor model set that was at what I felt was a good price. I texted Joe and he came back into the store. We ended up with a 3 piece set, for less than a couch at most places. The steep discount meant his commission is less, but he didn’t bat an eye. Let’s be clear, this is not the kind of furniture most of us grew up with back in the day. It’s not hardwood, it’s particle board covered with fabric and stuffed. It’s not going to be passed down for generations. It appears to be quite comfortable. It will last 5-7 years I would say. Also, for the record, I wouldn’t buy a dresser or any other stand alone “wood” furniture from a place like this. You can go to an antique shop and do better, with something that has hard wood, not pressed wood chips and glue. Nothing has a solid wood back on it, but they cost what a nicer piece would cost back in the day. That said, we had an excellent experience with Joe Parker. He was kind, relaxed and highly knowledgeable about his whole line of furnishings. That’s more than commendable in a warehouse sized showroom. I didn’t feel like I was at Best Buy talking to a 12 year old, who, when asked a question about their product, reads you what’s on the label. Joe is a professional, and honestly so was everyone else in the store we interacted with. I felt a sense of relaxation and genuine kindness from folks. The GM, Cash, also came by to help us at the end. The paperwork was easy to fill out. No hidden BS that I could find.

I miss this kind of experience; where people work for your business. I would highly recommend Joe Parker. He worked for and won our...

My wife and I were met with a humble and friendly greeting from Hubert. He was kind, informative and has people skills beyond the expectation you generally have in this day and age. With his ability to answer questions and give us enough space to look around while knowing when to pop in and check on us I was at peace feeling the reassurance of our decision to try one more furniture store. Previously we had been to Rooms to Go and Carolina furniture. My wife and I were about done with it all until we decided to try Ashley furniture store. Maybe this place is different? Sure enough Hubert gave us hope to continue.

While Ashley furniture store is not the cheapest nor is it the most expensive, we found that it fell somewhere in between and that's where we found the best over all value. Not only in their prices but also in their character and work ethic.

There were questions that we had that other employees couldn't seem to answer but they always knew which guy to ask and here comes Hubert to the rescue with answers to any questions we had. He informed us on their base that they used on most of their sectionals even gave us an illustration to how much weight they can hold and reassured us of the longevity of the furniture. Me being a big guy my self appreciated that.

When we finally made the decision to pull the trigger we were relieved that it was at such an amazing store with amazing staff. He even got us an extension on our financing due to the size of the order we had.

After all was said and done we went home and realized that maybe in our excitement we purchased one or two too many pieces of the sectional that we liked so much. So with our itemized receipt that Hubert emailed to me I began to double check the dimensions. Sure enough I order 2 pieces too many. But, no problem because Hubert was able to fix this issue over the phone and was promtp to return my call the next day!

Thank you, Ashley Furniture Store and Hurbert for all your help. You were a shining light in a dim situation. If you need help with your purchases you can...

I had a very bad experience and will NEVER PURCHASE FROM Ashley in CARY, NORTH CAROLINA. The manager has a spirit of lying and deception. I heard him joke about what I was experiencing and he knew they weren’t going to address my problem. He didn’t realize I had come back into the store to ask a question.

VERY IMPORTANT - the finance companies and ASHLEY STORE WORK TOGETHER. They know how much your being finance and they will negotiate based on the amount they know your approved. If able, pay cash! Very unethical business practices.

The only thing I could do was give him a bible and pray for him and the evil business practices at that store branch.

I purchased the Jorlaina Dinette set and the pedal stools were damaged on the first delivery.

They sent replacements and the table was unsteady after assembly on the 2nd delivery. When I pressed down on either of the four edges the table shook terribly and was unsteady. A-significant amount of pressure on any of the four edges could tip the table over. I went to the store to double check and see if that occurred with the table in the store. The table was very steady in the store. They sent two people out who were unable to fix it. Attached are photos of the way the table has been left in my home. It has been over a 1 1/2 months and this is how the table has been left in my dinning room. “Ezra” was suppose to come 3/8/25 but called out sick. Hopefully 3/24? I was told they will not replace it. I may just hire a truck and place it in the front of the store in Cary, North Carolina. I can’t use it anyway. Money wasted!!

There was a beautiful cream living room set for $3000 I was going to purchase but I will take my money somewhere else. I also reached out to abc11. VERY...