Baskin Robbins — Local services in Rancho Cordova

I am so happy with the ice cream cake Kitty made for me. This was a custom request because I got won a national championship this year and wanted a black belt ice cream cake to say sparring national champion. It turned out exactly how I wanted and I highly recommend the custom cakes for any fun occasion where you want something special. This is actually the third time that Kitty has made me an amazing cake like this. She made the first one when I got my 2nd degree black belt and it was awesome! I had her make another one with three bars on it when I earned my third degree. And then this year she made this one National championship victory party. I will definitely use her again for other celebrations as well and big moments! I love ice cream cake and it feels like it just makes an occasion extra special. This location also has great customer service and they always go above and beyond to make sure I am happy!!! Thank you so much for making my party better with this wonderful cake!!!! I’m attaching pictures of all three of the ones she has made for me cause they are all awesome. However, I do think that this year was the best yet!!!!...

I had a bad experience at Baskin Robbins at Arden yesterday around 9:30 PM. The staff were inattentive, disrespectful and arrogant. I was made to wait for over half an hour, while everyone else who came in after me was served first. They also mixed up my order.

On top of that, they broke a waffle cone while packing, and when I noticed and asked them to replace it, they refused.

Very disappointing service. I hope management looks into this and takes appropriate action. Thank you for taking the time to reply! First of all, whether I am a customer or a DoorDash driver, everyone deserves to be treated with respect. As a DoorDash driver, I’m representing a paying customer who already placed and paid for their order.

Second, if you truly reviewed the camera footage, you would have seen that the staff delayed the order, packed it incorrectly, and then had to unpack it. During that process, when they were removing the cone from the wrong order, they dropped it and broke it.

I also have my own photo and video evidence clearly showing the cone was...

I never knew Baskin Robbin made custom cakes until I found Kitty on Facebook. She was amazing and helped me through the entire process. She was very responsive to my messages and ideas. The process was a breeze. I just walked into the store told her what I wanted, sent her a picture of the colors I wanted and we filled out an order form and paid. Took about 15 minutes to taste, buy a few scoops and place my cake order. In and out.

This was for a Baby Shark themed birthday for my son. I do not like that most baby shark cakes are so extra. So I had them do a two-tiered cake with ombre shades of blue to look like waves and bit of coral on the second layer. It turned out great. I topped it with a cake topper and it was perfect. For the Cake Topper info or orders follow Ocean Bliss Creations on Facebook and Instagram.

*Only thing I would suggest to them is to get double adhesive tape or sticker to prevent the cake from sliding while transporting. One bump and the cake would slide to the edge and...