Walmart Pharmacy — Local services in Rapid City

Update: they ran out of medicine, but didn't bother to tell me when I refilled the prescription. I had to log in on the app after realizing that I was missing 2 medications in my bag. Rud little boy pharmacy tech told me that I should have refilled before the storm. I actually ordered my refills a WEEK before the storm and they still can't get everything filled for pickup on the day (or even the same week). Had to get my meds from the other store, and I'm still missing one that's in limbo between stores or something. I'm transferring to another pharmacy asap, I'd rather not end up in the hospital because of people who can't even tell me my medicine is out of stock.

I'm having to refill my stuff at least 10 days ahead of time in the hopes it will be ready when I need it, and heaven forbid I get a new med that I need filled right away. I've been waiting for something for 2 days despite several emails and a call saying it's ready, it isn't. I've heard every excuse from "we don't work over time" to "we don't have that in stock" (very common medicine they shouldn't be out of stock), to "your doctor didn't phone it in" (I know they did), and my favorite "We've been swamped with filling antibiotics for flu patients" (antibiotics for a VIRUS? Not bloody likely). Currently I've been waiting for a medication for 2 days, and they actually called yesterday to tell me it was ready and it's not. I suspect what happens is they wait to fill it until you actually go in to pick it up and then they make you wait another hour to two hours in the store, while they fill it.

I wonder what happens if they cause a patient harm by not filling...

The pharmacy tech in training I spoke to on the phone had a very rude and condescending tone, not sure if it was intentional or if she is just having a rough day but it was very unnecessary. Her name was Tracy or Tammy. That coupled with the fact they are constantly out of stock on a wide range of medications is why I am leaving this review. It has gotten to the point I have to plan an entire day around filling my monthly prescriptions (if I can even get them) and navigating this shortage of controlled substances is a nightmare. Two months in a row they have been out of stock on one of my medications and I had to call about every other day to check in (which made me feel so uncomfortable) until one day it was in stock again but wouldn’t have been filled unless I called ??? Why can’t this be an automatic process so the responsibility isn’t on the patient to call in every day to see if their medicine is...

They get a new phone system at the pharmacy and can’t access voicemail. So my dr calls, no one answers, as usual, so he leaves a voicemail and no one can access it. I wait all day for my prescription and find out they never got it because they implemented a new system without testing it first.

My mom called her prescriptions in for a refill and two days later they still only have one done. It’s always 20 minutes. I’m not shopping while I wait. I think that’s the goal. Go spend...