Bleecker Buick GMC INC. — Local services in Red Springs

Do not buy your vehicle in advance and trust it to be delivered. Basically I paid in full by phone so the vehicle could be delivered 2 hours away to me. I asked the sales person, Rylan if there were any dents, dings, or scratches on the car he said none were present. I asked what service work was done and inspection work. He didn't know but said it was serviced so I asked him to bring the service paperwork and the clean carfax report with him when he delivered the car. I made arrangements to sell my current vehicle at top dollar once the new one was delivered.

Rylan delivers the car with dents, a hanging front bumper piece, a front plate drilled through the grill and a check engine light on! There was No service paperwork and he wasn't honest about the condition of the car. We called the Sales manager and he said bring the car back and they will get it to me when they can. He refused to certify the car and allow me to have it repaired at a local GMC dealer.

They get the car back and told me they will fix the check engine light but that is it All. None of the dents, bumper or service will be repaired. I told Rylan they could just keep the car and give me my money back. Rylan calls me back and says the dealership will loose more money if they stop the sale rather than repairing the car so they will repair the car.

Wow not because it's the right thing to do but because it benefits the dealership. If my daughter did want this car in this color I would have stopped the deal. The car only had 1 owner, no accidents and 25k miles on it. Who would have thought these issues would be a concern.

I called to check on the car, I insisted the normal service work be done,check engine light issue be fixed before delivery, the bumper be repaired and I insisted on getting the proper paperwork as proof. My sales representative didn't offer anything. I felt like I was the buyer and seller. I felt like they got this car from auction, trade or a dealer and put it right out for sale without any inspections, oil change nothing. The impression was they only cared about unloading it. This Trax had been for sale since Aug 2023 until March 2024 so they wanted it gone.

This was unprofessional, I didn't feel like a valued customer. Once I paid I was left on the back burner. It took a week to get the car back to me and I lost out on my sale of my current car due to the wait, had to pay double insurance on 2 cars due to the wait and I took it for inspection and found out it was hit or ran into something from behind bending the back bumper inward. I didn't notice this beforehand.

This was the worst buying experience I ever had. I get a new car every 3 to 4 years and I'm 46 years old. I've never encountered this situation. This is my 2nd time getting a used car for my child. The 1st one I bought from Master Buick GMC and that was a wonderful experience. I only bought another one, same color etc from Bleeker for the safety options on this one.

Lessons learned, go see the car in person. Do not trust the salesman to be honest. Do not pay in full for the car until it is properly serviced, repaired, cleaned and ready to go. Some dealers put new customers before existing customers and they are just in it for the next dollar not for longtime...

If you value your time and your money and don’t want your intelligence to be questioned, don’t purchase a vehicle from here. I had the absolute worst experience with this dealership. First, less than a month after purchasing my car, it started making a terrible rattling sound. Inspection discovered that the engine mount was broken. Dealership initially took no accountability for not identifying the worn down mounts in their pre-sale inspection. After a very frustrating negotiation process, I was able to convince them to split the repair cost with me. I live in the Triangle and the offered to pick-up my car and bring me a rental. Nice right? Not so fast. They never arrived on the day and time that was agreed upon. I had to continuously call to get updates on where the driver was with the sales manager promising to call me and never following through. Eventually during one of my calls, the sales manager informed me that the person wasn’t coming that day and would come the following day. Same thing happened the next day. At the pre-arranged time, there was no car and no information from the dealership. I had to call several times to get an update as to where the driver was and had to reshuffle my meetings last minute because of this. The car wasn’t done when promised and I the dealership never bothered to call and give me an update. The second issue was with a cancelled warranty. Bleecker was supposed to send a refund to my lien holder within 30 days of cancellation. 60 days later, the check had never been received by my bank. I called Bleecker and they said that the check hadn’t been mailed but they promised to get it out that day. The Finance Manager told me to call back that Friday if the check hadn’t posted. Fine, I’m reasonable enough and realize that mistakes happen. The check hadn’t posted on Friday so I called the Finance Manager and guess what? Check still wasn’t mailed. He promised to call me back with an update on why and never did. I spoke with the general manager and he promised to get to the bottom of the issue and call me back. Never did. Several days later after neither the GM or Finance Manager bothered to call me back as promised, I called and no one could provide me any update or proof that the check had been mailed. Even the “CFO” was condescending about the matter, trying to lie to me about interest accrual on the account after I had just spoken with my bank. My biggest issue is this dealerships total lack of accountability. They promise things and don’t follow through. They don’t acknowledge their mistakes and their efforts to provide the customer with some sort of resolution to THEIR mistakes is definitely lacking. The customer service is by far the worst I have ever seen. Bleecker Red Springs is the epitome of the stereotypical sleazy car dealership. I’d like to encourage local business, but for Bleecker, I’d encourage you to save yourself time and a huge headache by going to a dealership that won’t make their mistakes your...

My mom has always had her Buick Enclave suv fixed here. However, it's been about 1 month from taking it back to service, after they charged us $1,100+ to "fix" the issue. Exactly one day after they supposedly "fixed" it, my vehicle shut off in the middle of the road again. Was basically charged over $1k for NOTHING. I asked a woman in service if they could refund me since they did not fix my vehicle, her answer was, "let me ask the manager." She puts me on hold for a couple minutes and then says, "the manager says we CANNOT give you a refund unless we find the issue of your vehicle and have it fixed." ARE YOU KIDDING ME??! Charged me all that money for nothing, and refuse to refund what is rightfully mine?! When I asked for a time estimate of how long it'd take to find the issue, they said they don't know, but they would call. That is if they even bother to answer. I still have no status update and nobody in service answers! 1 month without my car is a struggle and they don't seem to care. If I found any place more competent, I would leave. Will update this review if anything changes.

UPDATE On April 26, 2018 they returned the vehicle to us. This was 1 day after posting this review. We picked it up and everything seemed okay. They tried to charge me a $100+ fee for "fixing" the issue again. I reminded the lady that her manager said he would "refund the money paid for the previous "fix"" that didn't fix anything because 1 day later my vehicle stopped in the middle of the road again, IF they found the real issue. I didn't get that refund, but they did void the $100+ invoice I was going to be charged with. While that doesn't even cover 15% of what I initially paid for the "fix", it's something. Anyway, I thought they had fixed my vehicle, but they've failed again. I returned the vehicle to them on April 30, 2018 and told them is wouldn't accelerate forward/shut off. It would, however, go only in reverse. Mind you, I had 5 children in the car when it happened! Ranging from 5 months old to 17 yrs old. It was hot and we were alone in the road. My husband had to leave work to tow my car into their service area. Hope it doesn't take 1 month again to "find" the issue and that they do not keep trying to bleed me out of money to fix what they initially did not. The people in service barely ever answer when I call for an update. The ladies at the front desk are always friendly though. Will provide an update...