Schewels Home — Local services in Reidsville

Edit #2-today they sent me a text "for preferred customers", which I will post to the photos here. If I was a preferred customer, I'd hate to say what they would do to the non-preferred customers. Edit 8/9 2018- I see Schewel's replied to say they have tried everything to resolve my concerns. But they haven't offered me a single thing to even show good faith. They never returned my call after I had the initial contact with the corporate customer service. Oh, well. I'm pre-approved for credit there, but I'll HAPPILY spend my money anywhere else, when I go get a new loveseat and bedroom suite. Caveat emptor.

I bought a reclining loveseat from my local Schewel's in April of 2016. I wasn't impressed with any of the sales staff, as they were distant, and not friendly. However, I did love the look of the loveseat and purchased it with the warranty they sold. In March (2017), eleven mos later I could not recline one side. Upon inspection, my husband saw that there was a welded bracket that was sheared off. On 3/7 I called and spoke with Misty, who said she would send a repair specialist. He did come out, looked at the issue, and took pictures. He specifically said it is a manufacturer's defect. Misty called me after he sent her the information. She said the repair parts were on order. So, flash forward, to May, and my loveseat cannot be reclined. I called to get an update on the issue. Crystal answered the phone, but ultimately put Misty on to tell me that we are "at the mercy of the manufacturer". The part was not installed until August of 2017. Flash forward to summer of 2018. The loveseat recliner broke again, the same way, same place. I called the store in August of 2018, ultimately speaking again to Misty. She told me that the unit was out of the manufacturer's one year warranty and that there's nothing they can do. I told her I had bought the warranty, and, according to their website, the 5 year warranty covered "reclining units", her reply was that they didn't offer that warranty at the time. I asked if they could offer me a credit or discount on a replacement piece, which is a simple customer service request, a gesture of good will. Again, she only repeated that the loveseat is out of warranty. I looked online and the warranty says that recliner units are covered but again, Misty said that wasn't the warranty they had 2 years ago, that they offered a warranty against stains only! I finally called corporate customer service today, and the representative told me the same thing. She has, at this point, offered to call the local store manager, Misry, but I don't want to give more of my money to Schewel's. With a staff that isn't even expected to apologize for a poor experience, or offer any creative solutions, I can't imagine buying another thing from them. This is a large purchase, at over $1000, including the warranty and delivery. And if you get a bad piece of furniture, that breaks repeatedly in the same place, sorry, you're...

Ordered a king size bedroom suite plus $1000 mattress and topper. My set arrived with the larger dresser scratched and damaged. I called the store who said they’d place a new order to switch out the dresser. A week passed and I never heard back so I called again to figure out where my replacement dresser was... they said they forgot to call me to tell me it was ready. Ok? So my new delivery date was set. I took off work for this specific date. They take my damaged dresser out and bring in another dresser with the entire side smashed.... shocked to say the least. Anyways, they take it back out to the truck then leave... leaving me without any dresser at all! I called the company asking what’s going on and they told me that they didn’t know it was damaged and they placed a new order but it’s on back order so i’d be without a dresser for who knows how long... now I’m freaking out because my dresser that i paid cash for is gone and i have to call the delivery guys to get my oringal dresser back. As I’m speaking to the manager... She says there’s nothing she can do and if I have a problem then she’ll send the delivery guys back to pick up the entire set and refund my money and I should contact corporate giving me their number. Of course the manager knew that corporate doesn’t answer and is just a voicemail system... simply put I wouldn’t recommend this company to my worst enemy and you should shop somewhere else! The entire company, not just this location...

Loveseat delivered with hole in it. I had specifically requested that the loveseat come in new and in plastic, it was even noted on the receipt, however, it wasn't. When offloading from the company delivery truck, I noticed a hole in the bottom edge of it. I called the local store and the manager said it wasn't a problem and ordered a new one to replace it. He was very helpful and polite. When I get the new one (they're backordered for about 4 weeks apparently), I will revise my review to reflect it. The damaged one was left with me so we have something to sit on (and it is nice, by the way, we love it), so if Schewel's customer service is as good as it has been so far, and the replacement is not defective, I will increase this rating to 5-stars. By the way, the store manager (in Reidsville) should be commended on the way he handled the situation--he was excellent...