Cook Out — Restaurant in Reidsville

July 17, 2024 at 6:55 pm I just left and The Young girl with braid hair ponytail just took my order she don’t respect customer I was drive thru and she already have attitude on microphone already and I’m try be nice when I come in the door drive thru I told her please cook extra my spicy chicken Sandwhich she say okay and after that 1 min after I told her she gave me my food order so fast and then I open my chicken Sandwhich in middle inside is white and wet not cook all the way I ask her why the food still wet and why u don’t tell the person cook more why you do that to me and she was frozen act dump and say she don’t know and then she say hold on she close the door and then she open the door again I told her I need my money back I don’t need the food anymore and the manager come out I speak the same thing and I call my husband on speaker I told the manager this not right she was treat a customer like this the food is not cool I can get sick I need money back the manager was apologizing anyway I’m warning everybody this cook out you guys better watch out because u can get a poison food and go to the Hospital one day if the chicken or any meat not cook please guys be careful this place I wish I took the picture to show it. I’m been eating 14 years fast food never have bad experience like this I never like complain but people lazy don’t want to...

We have visited this location numerous times since it first opened last year. Prior to our most recent visit, there were things we liked and disliked about this Cook Out.

Likes: The BBQ is good. But you never know how much your portion will be. The hushpuppies are good and crispy. But you never know how many will be on your plate.

The service was good when they first opened. Now it's minimal.

Dislikes: The french fries are always soggy, mushy, and half-cooked. Most people like crispy fries. The slaw has zero flavor unless you count cabbage as a flavor. It seems to be only shredded cabbage and nothing else added.

Our most recent visit was a failure. We spent over $50.00. We did not receive all of our orders. We had already gotten back home by the time we noticed our bags were missing items that we paid for. The fries were beyond the typical soggy and were very unevenly cooked with raw areas inside. The BBQ portions seem to be getting smaller and smaller. My husband's plate had a very tiny portion. Also, we asked for hot sauce and ketchup. We only received ketchup.

Is it too much to expect the food we purchase to be cooked correctly? Is it too much to expect to receive...

Well It's obvious that night shift has better workers and better service. I've been there 2 times and 1st shift, although the cashier was pleasant the food was an atrocity. Whoever you had working August 9th at 10:39 AM, may not need to be an opening cook. I was the only customer, why was my food slapped together like the cook didn't give a phuck? *see the images

I opened one wrapper and the onions fell out onto the floor. They weren't even on the sandwhich. One burger had ketchup, and mustard smeared all over and the bread was soggy and slid halfway off the burger. The tea had to have been sitting out bc it was hot and barely had any ice. The bacon ranch wrap smelled and had old lettuce in it. I couldn't eat it. Because of the way my food was served, I have to let the franchisor know about this incident . Y'all just opened, hire workers that want to work. I think the cashiers even had a problem with him. I didn't even see him and I know that it was a guy, bc of the cashiers reaction to him. Second shift is the best!

I had things on my burger that I didn't even ask for. Hope that I didn't...