Metro by T-Mobile — Local services in Revere

Went into metro pcs on squire road revere today to buy a new phone. i walk in and there looks to be another customer waiting but i wasnt sure since he was not standing at the desk he was off to the side in the middle of the store, regardless theres nothing wrong with greeting your customers upon walking in! i walk in smile at the girl working there she looks absolutely miserable no smile back, she just seemed annoyed that i walked in! She said hi (miserably) so i walk to the counter and say hi my phones been acting a lil funny before i can finish my sentence and say im looking to upgrade she cuts me off with "well im with another customer YOUR GOING TO HAVE TO WAIT" i reply (still being polite) oh im sorry i didnt know u said hi and i seen he was off to the side, she said ya well im still taking care of him! (Still being extremely rude) Which was fine by me i didnt mind waiting but she was just soo rude! Her name is Brenda. I tell her how rude i think she is and leave i will take my buisness to another metro location! Theres a way you talk to people and that aint it! She couldve just said ok well im taking care of this gentleman and i will be with you in a moment! NOT WELL YOUR GOING TO HAVE TO WAIT! Just absolutely miserable! I have no idea why shes so mean her face was mean her whole disposition was just miserable, I was only in there for a moment and was met with instant misery! Do yourself a favor and dont go in there go to a different location! From the looks of the other reviews im not the only one to have dealt with her! Why shes still working theres a mystery to me! Not a good look for metro pcs! Or whoever...

This place is baee minimum. Whatever happened to having other employees and tech to work on customer's phones if they are not working.

I agree this place is only good for paying your bill and I wouldn't waste my time doing that.

Every time I go in. I'm always waiting There is always one person working.

I went in becuase my charging port is acting up on a 3 month old phone.

The girl looks at me like she wasn't even payinf attention and just immediately offered foe me to buy a new phone. I said absolutely not, this phone is only 3 months.

She then said. OK I can go into your account she looked up " something" but no help.

Bare minimum. She then said, oh you can go to a cell phone repair shop. Uuhh duh I know I can, but I don't understand why I can't come to the place I pay for my service.

Back in the day, service providers had techs that worked on phones. Don't know what...

Incredibly rude and unprofessional at this location! I called for a timex watch and information on purchasing one instead I got attitude and she hung up on me while I was still asking a question. I called back because maybe it was a mistake but no she picked up and hung up on me AGAIN! I even tried calling one last time but no answer…. Seriously go to another metro store this one in revere has one of the worst customer service reps I’ve ever experienced and I’ve been with MetroPCS since 2013 luckily the customer care agent from corporate was able to help...