IHOP — Restaurant in Revere

Consider going to another location. I recently reviewed this location years ago as a 4 star location but for the past 1 year things have turned for the worse. I recently came to this location to share a breakfast with my family. Let me tell you about my experience.

We got to the location at 9:05am and signed up for the mobile text option to get a table. The restaurant was not busy but rather steady. They told us it would take about 10min and it did. 9:15am - We sat down and ordered our coffee among other drinks. About 20min later we got our coffee and waters. 20 minutes.... to get coffee and water. This is ridiculous.

When we got our drinks we were excited because that usually means that the food should be coming soon. It didn't. We waited about 40min for our food. 40 minutes on top of the 20 minutes we already waited for our drinks. So we are 60 minutes into our dining experience and beyond frustrated. We ate our food rapidly because we had preexisting arrangements that we signed up for so we couldn't be late. Other tables that have sat after us, got their food and drinks before us. Also even paid and left before we got our food.

I got the check and walked up the front desk to ask politely for a manager to see if they could do something about our receipt since we did not have a great experience or service. The manager, Juan, asked us what happened and we told him about our experience. He told us and I quote "There is nothing we can do." "Some food takes longer than others" "If we give you a discount we have to give everybody a discount" "This is how it is every morning here" "You came at a bad time". Are these appropriate responses for customers who had a terrible experience? It wasn't about the check, the money, or the receipt at this point - I wanted to understand why, not only us, had a bad experience this morning.

So consider my review and make your choice if you want to come to this location. I have been coming here for years and will now no longer attend or recommend this place to anyone.

Please take your families, friends, your breakfast experiences to another location. I wish I could give today's service 0 stars.

Thank you Juan for not...

I used to go often and order cinnamon crepes without cinnamon and they would always give them to me without cinnamon weather it was busy or not. I had order from doordash before and called the restaurant to not put cinnamon and put chocolate instead and they would not put cinnamon and there was only one time that they did put cinnamon and I didn’t wanted to make it a big deal. Last time I order crepes again and ask to not put cinnamon because am allergic and I explain to the lady who answer I did not wanted cinnamon and she just left me on hold, I could tell it was busy so as someone who works in a restaurant I totally understand but if she wouldn’t do what I was asking for because it was busy she could have just said it but she never answered back so I hang up and called again and this time a guy answer which you could tell he didn’t speak good English (am Hispanic) and I told him I didn’t want cinnamon and he show me he understood but when I receive my order there is cinnamon and chocolate on them, why would they listen on putting chocolate but not in the fact I ask not to put cinnamon because am allergic?! I called the restaurant and the same guy answered so I told him I wanted to speak with a manager and they didn’t pass me to a manager he just gave the phone to another worker, this worker who’s name is Jose was super rude to me and disrespectful who told me if I was allergic to cinnamon not to order cinnamon, as a worker he should have more respect to people and not complain about the costumers allergies, if there policy says not to order something you are allergic to I respect it but if so why please me before when I said not to put cinnamon? But now they just tell me in such a rude way not to order what I want to eat? He gave me a horrible customer service. he told me he was gonna tell the manager to call me but they never did. This was just a horrible customer service and I do not recommend this place because it’s not only me who says this place in revere is full of workers who are not...

I LOVE IHOP for the record. Quincy is my favorite location thus far, but here... no.

A member of my party was very disturbed to have had her coffee poured for her instead of having a pitcher for the table. This may seem great, but she was concerned about how sanitary that was, especially during covid. She was also adamant that that was incorrect, and something to be reported. This is my way of reporting it, and it goes along perfectly with my reasoning for such a low review in addition to this issue.

We were at the restaurant on a Saturday, so it could have been busy due to the weekend rush. That's understandable. However, we were seated at 11, and the food came at 12:40) dry and/or burnt. Our server (no names, just do better) carried the food out on her arm nearly in her armpit. No gloves. No pop up food serving table.

My mother sent her food back, because there was a suspicious red liquid like a syrup or like if the plate was dirty.

We had no condiments the entire time we waited. We didn't mention this, because we didn't notice it, and assumed it'd eventually be brought over, since that's standard procedure. Either it's on the table, or they bring it just before you get your food. They only provided ketchup and syrup after we got our food, so we had to wait longer to eat it. (First world problems...I know... anyway.)

Three meals in total were sent back. The pictures show the quality of the food expected, and the quality of the food received.

We were very kind, and understanding, but also very disappointed. Our waitress was irritable, unapologetic and refused the tip by just placing it back on the table with the receipt. She didn't offer boxes though I wanted to save my food. I actually didn't end up eating it, because of it being such low quality compared to the IHOP I'm used to. (Not like Quincy is high scale, but the food quality in that area is top notch.)

I don't think I'll...