Jim Shorkey North Hills Chevrolet — Local services in Richland Township

This dealership & Samantha Fitzgerald constantly provide a moving target, and do not honor their word. She told me "we can not hold the vehicle until your credit application is approved." My credit application was approved. But they insisted I pay 6.99% interest. I told them I would find another loan with a lower rate. An hour later, while working on a loan at 4.19% with another provider, she told me "we can't hold the vehicle because you haven't been approved for a loan" (but I had already been approved through her lender). Then 1 hour after that, she told me "we can't hold the vehicle because you haven't paid the deposit". I called in minutes after they closed and left a voice mail asking them to call AS SOON AS THEY OPEN, so that I could pay the deposit. I also emailed them the same message. The next day I began calling 2 minutes before they opened, calling 10x over 90 minutes, each time being sent to voice mail. I then began chatting online with Alice. She confirmed at 9.20 am that the vehicle was still available. 1 minute later, General Sales Manager Michael came on the phonecall, telling me the vehicle had "sold last night", which is interesting because I have a text from Malissa at 8.05 pm stating that the vehicle was still available, but that they were closed for the night. They also changed the price of the vehicle IN THE MIDDLE of our negotiations, upping the price $2,000. Luckily, I had screenshots to prove it, as they were trying to claim they did not change the price. The majority of all these transactions are in print via texts, emails, and chats. Proving that these guys like to change the rules of the game AS IT IS BEING PLAYED. I will be going to other sites to leave a review of my experience, as Samantha & Michael are shameless in their antics.

Update: 9/12/22. 2 hours after posting my 1 star review, General Manager Michael Paolucci contacted me and SURPRISE, SURPRISE, the "sale" of the suburban that supposedly occurred the night before AFTER HOURS had fallen through, making it available to us. Again. Michael requested that I remove my 1 star review. I told him I "would modify" my review ONLY AFTER I had completed the transaction for the suburban, and had driven off the lot. He insisted I change it RIGHT THEN. I told him that they had jerked me around and changed the rules of the game as well as the price of the vehicle mid-transaction, that I didn't trust them to not do it again, and thus would modify the review ONLY AFTER the transaction completed. Michael begrudgingly consented to this. From that point on, the sale went very smoothly. I provided all required information and documentation via email before arriving in a Lyft 9/10/22. Jeff Elkhalili was great to work with, waiting curbside once we arrived in our Lyft, allowing us to test drive the vehicle and providing a printed out suggested driving map (Since we were new to the area, having just flown in from Dallas), facilitating all the needed time to review the vehicle, etc. Alex Bachman and his trainer (sadly, I can't recall his name) in finance were great in explaining every document to us and getting us in and out as quickly as possible. Therefore, my updated review would be: Michael Paolucci: 3 stars due to facilitating Samantha's actions and participating in the actions of the AFTER HOURS "sale" that kept us from being able to initially complete the transaction that we had already been told 3x was ours for the buying. Samantha Fitzgerald: NEGATIVE stars. Changed the rules of the game multiple times during the buying process. Once I pointed this out to her, she refused to answer a single call, text, email, or voicemail. I would never work with her again, nor would I suggest or refer anyone else to do so. She acts as though she is beyond reproach, and once you do anything she dislikes, she will cease to communicate with you. Jeff Elkhalili: 5 stars. Excellent work! Great communication. Great at tending to the little things. Alex Bachman: 5 stars. While new to his role in finance,...

I have a 2016 Tahoe. It got the engine in it that drops down the “V4” and when it goes from that back to the V8 it squeaks, when you turn it on you can hear the air compressor for the air suspension it’s so loud and it does it every once in a while while driving, there was also an issue with my steering wheel not locking which caused everything to stay on. They were able to fix the lock on my door so my steering wheel would lock. I’m not sure what they did or how the fixed it but there is permanent damage to the interior of the door now but I wasn’t really worried about it because at least the problem was fixed. I also had some thing else wrong I think ball joints and they were able to take care of that as well I think it’s good to go.I took it there 2 or 3 times after this for this noises and finally they were able to “replicate” the noises. The final time I brought it in they were able to figure out what was making that squeaking noise. They told me about this and told me I would need a whole new exhaust and muffler. I told them I had a after market warranty and Zack said he would call the company and get back to me. He never got back to me so I called and found out like a week later that the company isn’t covering it I asked him to get me a quote on how much that would cost. He said he would get that for me. A week or 2 goes by nothing. I called again spoke to the girl at the front desk for service. She informed me they also found that my shocks and struts were leaking, and the air compressor for the air suspension needed replaced that’s why it was so loud and that the customer (me) declined having any of these fixed. I let her know i was never told about anything other than the squeak and asked her to send me a copy of it so I can ask for prices she said she would email me it. I also pulled the Karen and asked for the manager to give me a call because at this point I’m just being given the run around for no reason. Never got the list of things I decline and never got the call from the manager. I called back I spoke to some other guy there I didn’t get his name and he said he’s not sure why Zack didn’t give me all the papers as it should’ve been on the receipt and it wasn’t. He tried to print it/email it and i guess it was giving him a problem I asked if he could get me a quote to fix this stuff emailed over to me he said sure. This was almost a week ago now. I went to their website and emailed them letting them know of my experience and to please just send over the receipt and maybe the quote I was supposed to get, no answer. The worst part is I don’t know when they found all these things wrong with my car as when I brought it in the last time for the squeak and the other noise issue and they only told about the squeak it then it went there for inspection. So when they found these issues is beyond me. But I guess they did me a huge favor and waved the diagnostic fee even though it’s been there over 3 times for these noises. I will never buy a car from this place and I wouldn’t trade your vehicles in to Jim Shorkey either. I went to Jim Shorkey Kia to see how much they would give me for a jeep as a trade they said 4k, I wanted a telluride, I was pretty much ignored and laughed at for even thinking of wanting a telluride. I walked out went to a different dealership they gave me 6k and got my Tahoe. So far any experience I’ve had at Jim Shorkey has been by far the worst. But don’t worry when I was looking at cars they were trying to put me in a 2020 GMC Acadia Denali with 42k miles that had severe interior wear for 47k -_- and low balled me...

There's a difference between raising the bar and being the figurative bar altogether. Tom Henry's Service Department is a game changer. After Sullivan in Etna closed down (where I got my car in 2005), I jumped around from shop to shop in hopes of finding someone reliable and honest. It was finally in 2010 when I was driving on 279 in a blizzard and my car suddenly stalled that I found Tom Henry. Although my car was 7 years old, it had less than 40,000 miles on it. Tom Henry fought for me and covered the repairs to my engine, which would've far-exceed $1,200, and they instantly made me a customer for life. As someone who has had many awful experiences with car service (being overcharged, poor repairs, poor customer service) and whose vehicular knowledge is limited to Google, it's really important to me to have a service shop I can trust. Ed and Jim have been absolutely spectacular to me and my car, and I'm strongly considering another Chevy as my next car because of them. Today, I only get my state inspection and repairs done through Tom Henry. They're thorough, considerate, and patient. Their repair charges have been extremely reasonable, and I also greatly appreciate that they'll take time to explain to me what's going on. Before I make any car repair decisions, I always check in with my father and they've always been very respectful of that. They even offer to speak with him if I'm at a loss.

What happened recently is what made me feel ashamed that I hadn't yet at least written a review for them.

Since my state inspection in May 2014, my car has been in and out with a suspicious squeaking sound in my new brakes. The brakes were working well and they tried a number of fixes, none of which they charged me for considering I had only just paid to have them replaced. I didn't usually hear the squeaking over my music, but during a hood latch repair I had scheduled, I asked them to check into it a final time. I also asked Jim to look at my front passenger stereo speaker because it had gone out a few days before. I noticed the hood latch was broken shortly after my state inspection from May of this year. They replaced the hood latch AND my brakes for no charge. Jim called me about the stereo, and, although it was a relatively inexpensive repair, I said I wanted to hold off until August for when I start my new job and have more financial stability. When I went to pick up my car a few days later, Jim noted that he replaced the speaker anyway for no charge because he felt bad that my car had been in and out for the brakes many times. I was blown away.

To Jim, Don, Gary, Ed, and everyone else in the service department, thank you for everything you've done and continue to do. I trust no one else with my car, so you're...