Computer World — Local services in Richmond

Very disappointed with Computer World after a friend had recommended them. I brought my laptop into them because when the laptop is opened, the video on the screen either doesn’t appear or there is lots of static/noise unless I bend the screen very far back. Minor shaking of the laptop (if it’s on a table that moves or the laptop is moved) also causes the static/noise. I bought it to Computer World who told me I needed a new screen. It took three weeks because the first screen they ordered and recieved was defective so they had to order a new screen. The vendor they order the parts from showed no urgency to replace the screen, resulting in about 10 days of wasted time while the defective screen was sent back (not overnight) and they waited for a new screen to arrive (again, not overnighted). The screen replacement fixed a small line running down the left side of the screen and also seemed to end the static/noise, but after a week, the issue reappeared and has been getting progressively worse since then. I brought it back to Computer World, who said it now needed a new screen cable. I asked them to call me if they needed to order a part so I could use my laptop until they got the part. After 4 or 5 days and no call from them, I called them and they said they were searching for the part. I picked up my laptop and asked them to call me when they got the part and never heard from them again. That was a month ago. Throughout the process, despite my explicitly asking them to call me with updates and trying to give them a sufficient amount of time in between contacts, I always needed to call them to find out what was going on with the laptop. I rely on my laptop greatly and I can't afford to go weeks without it. Add to that their lack of communication with me and seeming lack of urgency to get parts, and I took my...

As much as I wanted to leave a good review , I can't. I gave my MacBook to computer world and the consensus was that I needed a new motherboard because of water damage . Even though Ive never spilled any liquid on the device and it stopped working as I was using it I wanted it fixed so I had them ship it off . Originally I was told it would take about a week but I ended up actually waiting about 3 weeks with major gaps in communication. When I finally did get my device back there was only a 1 percent charge that would not hold and I had to send the device back out for a second time and I'm almost 2 months in the hole now . I called computer world to let them know that they missed some important details with the new condition of my MacBook and they told me it was a apple part and that Apple would cover it and hung up on me. I've lost a lot of time and money trying to go through computer world. They were very nice in person but anybody will be nice when your paying them 500 dollars right . I should be compensated because of the lack of attention paid, they shouldn't have given me a device back in worse condition than I...

I stopped by to see what it would take to get my laptop up to snuff for gaming again as about a year ago it wasnt handling games like it used to. When I got there I was told they could run a $35 diagnostic on it and let me know. A little over a week later, I hadn't been updated so I called and left a message. I got a call the next day simply stating they had called me before and left a message and I could come get my laptop. I stop in to see what the laptop needs only to be handed an $85 bill and then told there is nothing that can be done to get it back up to gaming. I informed them that I was told it would be $35. They stated "yes, for the diagnostics but we did some cleaning and virus removal as well so it's more. We were never told it was diagnostic only, it was just put on my desk." I never authorized more work! I didnt want to put additional money into what is essentially a useless brick if I can't game on it! I am really disappointed as they had such good reviews for their customer service. I won't be taking any of my other gaming laptops or desktops to...