SEPHORA — Local services in Richmond

Just go to Ulta or somewhere else, seriously. I went when the first opened and no employee's greeted or interacted with me or hardly anyone else in the store. My aunt and cousin went back weeks afterwards and said it seemed like they were more interactive this time.

Went recently and pointed was trying to point out some sunscreen was expired to an employee, guess she wasn't listening to me because someone was talking to her on her earpiece. When she finally had time to hear, she said we'll, you'll probably go through that bottle in a month anyone. I'm like, that's not the point. Why would I buy expired product?! Was told they have a team who's job it is to pull it off and they'll get to it.

Just pull it off right then and there Ma'am. What if someone forgot...

I visited the store on 4/6, while everything was organized and clean, I had a terrible experience with Kayla (per her name tag). I had accidentally picked up two tester bottles of Amika shampoo and conditioner, I did not know this as, no sticker said tester on the bottle, and she had the nerve in an ugly tone say this is why you need to look at the barcode, first of all I do not work for Sephora , so I am not going to be looking for that. Her ugly, and foul attitude was not appreciated. Never in my life have I been into a Sephora , and dealt with someone so rude and ugly towards another human being. I will not be back, and will be making sure people know of this , as this is not how you treat people. Which is a shame as this sephora is so...

I had such an amazing experience here with my mom yesterday! Everyone was so helpful as soon as we walked through the doors. I believe the employee who helped me with my shade match was Nia! She was so sweet and helpful! I also had help from this other wonderful lady but unfortunately I didn’t get her name! I believe she was the manager there. She helped me find a new skin care product / primer, and let me just say .. I’m in LOVE! thanks to her recommendations my makeup came out amazing today. Such amazing employees here!! I love it and I def will be coming back . The best environment ever. They really want to help you feel beautiful here and help you discover new products that may help with your...