Comcast Service Center — Local services in Ridgeland

I hate that I even had to give them ONE star. I guarantee no one can beat my "experience". If you can, I will be very surprised. Its a long read but worth it for laughs. And in the end, Im getting screwed out of $200. But the best part is at the end. As if the $200 wasnt enough, that was just the buttering up for the big one. Quick Background: I moved to Tulsa from Jackson MS two months ago. I called their service center (not the 800#) and they said that they will send me a special box in the mail so I can return their equipment. Now skip ahead 1.5 months as I remembered about the box I never received and saw a $200 fee on my account. First wave of customer support. 1.5 technicians. 45 minutes. 40 on hold. First tech took my info and then forwarded me to Solutions department. They picked up after 20 minutes and hung up Second wave of customer support. 4 technicians, 1 lost manager. 2 hours. First technician did the same. Took my info and sent me to Solutions again. Solution picked up finally, some guy who barely spoke English. Could only speak what was on his script. He didnt understand what I needed and sent me back to the regular customer support. They repeated step one and sent me back to solutions. Next guy seemed like a winner. Confident, was an American, Liked the Carolina Panthers. He could not help me out with the $200 because he cannot track a call made to a service center so he told me to stay on the line as he went to speak with his supervisor. 20 minutes later he says he could not find him, but to stay on the line and he will transfer me to the supervisors voice mail. Voicemail was full......could not leave voicemail. Call ended. Third attempt with customer support. 2 technicians, 1 lost supervisor, +1 online customer service rep (talk through typing on computer). another 2 hours. Same steps as above. First one took info sent me to solutions. Next one also could not get a hold of supervisor so he left a note with him to call me back. Then he sent me to the online rep to be able to have them send me a box in the mail so I can return their equipment. And he cut off my services finally. Still cant do anything with the $200.

-While waiting for the online person to start their session with me 30 minutes into it the lost supervisor calls me. Cannot confirm I ever called (even though I have it on my phone bill and told them I could send them my bill showing it). Nothing they could do. Pay them $200

Last stage. 30 more minutes and online tech finally starts session. Ill let you read the rest......

guest_Modem and receiver Marie AnthonetteThank you. Marie AnthonetteAdam, I apologize that shipping to an Alternate Address is not available in this area. guest_I am not trying to get service, I am trying to return the equipment Marie AnthonetteI understand. Marie AnthonetteCan I send the return kit directly to your service address? guest_Jackson MS? That is 700 miles away so no guest_The address I need the return boxes sent to is: XXXXXXXXXXX, Tulsa OK 74106 Marie AnthonetteI understand. However, shipping to an Alternate Address is not available in this area. guest_It's not shipping. Its just a return box. It is just Mail Marie AnthonetteYes, and I suggest thst you can just drop the boxes to any nearest local office.. guest_Are you serious?! The closest one (just checked) is in Little Rock Marie AnthonetteI really appreciate your business with us and I also wanted to check if you have additional questions or concerns that I could help you further? I just want to make sure that you are completely satisfied with the service that you have received from me today. guest_No you where a GREAT...

I think the fact that these people are open 3 days out of a 7 day week says it all. We apparently work hard so they don't have to. We have a commercial account, for now. I wish I could upload a pic of the horrible wiring they did. They literally strung the wire across my side yard in a way that prevents me from opening and using my laundry room door. The tech before that, trampled my lilies, about 50$ worth of Asiatic and day and bridal lilies that were no where near where he needed to be. He literally had to go out of his way to do it, and couldn't keep his pants up enough to climb the ladder he had precariously perched on the wire. The tech before him offered to kick my chihuahua. A chihuahua. What a man! Oh and gave me a vivid description of how his wife would lay in front of the fridge to cool off.

The real problem is that you can't just call and get accurate information. You can't even go up there in person and get accurate information. Which means my time, gas, and often ink is wasted in any dealing I have with them. They have no respect for their customers or our businesses or needs. They are completely reliant on the fact that they have a monopoly in this area and there is no one to go to who has speeds they do. But that's all they have, is speed. They do not have service, or consistency, or even a good website that you can work with to get what you need without dealing with a person. I feel sorry for the people who work for them. I really do. At some point they surely must understand what horrible bosses they are working for? But there's some level of control because they simply won't admit it. You can't say "ok, I get that the answers I have received are radically different so let's go on to the other issue I have...." They won't let you, they want to take your time by making you listen to their pointless blathering. It's like it's an exercise in "how angry can we make our customers?" They must offer no real training in handling people. But on top of that lack of ability to handle people who have just been run through the mill with them, they seem to have a way of purposely patronizing and inconveniencing people even more. I've never seen...

I have been dealing with Comcast for the past 5 1/2 years, out of those years.. i have had the most terrible service with them.. they always seem to find a way to add in these hidden charges, and i am constantly calling them every month to have them adjust my bill...When i was getting "BOOTLEG SERVICE".. I NEVER HAD THESE PROBLEMS.. so when i went legit.. it was the most terrible thing ever... the quality of service is awful.. from the picture pixlating, freezing up.. or scrambling at the slightest wind that blows.. and when there is a drop of rain.. service is always messing up.. i agree, there is no other competition for cable service here in the Jackson area at all.. When i relocated from another state, there was other options of who you wanted to get your cable service from... so i suggest that everyone checks their cable bill.. very carefully.. beacuse with their automated billing system, you will have to watch them.. or they will sneak in these hidden charges.. like that free box for regular channels without having cable.. when they issued it over a year ago.. they said it was free.. now they are charging customers an extra $2.00, to have that...