Rufener's Furniture and Flooring — Local services in Rittman

The slogan “Buyer Beware” should be the motto for this business. Be sure to do your due diligence – this is the best advice I can give anyone when considering any flooring purchases from Rufeners. They will not stand by their products nor their installation. I had carpet installed and went with premium Karastan products. You can see every seam with very noticeable peaking in the carpet, which the owner Steve said was ‘perfect’ and normal. According to online articles this is a sign of a poor installation job. That is a major red flag and should be the main reason to stay clear of this place. The carpet was brought to the house on 2 rolls and you could visually see a color difference between the rolls. In fact the installer noticed this as well but was told on a call to the owner to install it anyways that it would be fine. The patterned dining room carpet is skewed to the room and not square to any single wall. I anticipated some scratches during install, this is to be expected with carpet installation, but they excessively marked up all the baseboard, stair risers (badly), walls and even doors as they attempted to remove hinges and door stoppers, well beyond what any consumers would consider normal for carpet installation. They left nails for tack strip protruding above carpet. And the owner has a bit of a temper and will not do anything when, not if, you have an issue, other than make threats of liens and offer up zero resolutions. He will disagree with any issues you raise and say he can’t see it. It’s a no-win situation unless you are lucky enough to get a decent installation upfront without the need for any follow-up. Being that the peaking on all my seams is considered normal according to Mr. Rufener, just be sure you will be ok with this if you decide to try them out. If you get the same subpar work I did, you’ll be stuck with little recourse. I would never recommend this...

Rufener's recently installed wall to wall carpet in my family room. I could have purchased the same Mohawk "Silk" carpet elsewhere but after having had an extraordinary experience when they previously installed carpeting for me, I looked forward to a seamless, hassle-free purchase once again. Their price is fair, the workmanship is excellent, they allow borrowing samples to make sure I was getting exactly the right color for my expensive investment and their sales consulting was spot on...helpful when help is asked for. No pressure and no big box ambivalence. I have a hernia making moving heavy furniture a problem. These folks did it all quickly and efficiently and even hauled a large rug upstairs that had previous been on the floor. If you enjoy a quality experience from initial visit to installation Rufener's is the place to shop. If you are the type who doesn't care about personalized service but will go elsewhere to save a nickle a yard, you are better off with...

Terrible customer service. Evertime I go there they are never busy yet you can't find a worker half the time and they don't call and let you know if your order is in or not. The older women that work there have no clue what they are doing even when you stop in they tell you they will have someone call you because they can't answer your question. I ordered flooring and it was supposed to be in within two weeks I have had to call and multiple time on when it will be in and the date keeps getting pushed back. Workers have no care for the inconveniences that are caused. I only came here originally to get more flooring to match the rest of my house that the previous owner had put in but at this rate I see I should have gone else where even if I had to put in all new flooring of the house. For the prices and inconvenience at this place I would not recommend...