East of Chicago Pizza — Restaurant in Rittman

We have ordered from this store several times--never super impressed with it, but, hey, its pizza. Tried a pre-order on Saturday for pick up Sunday 11:45. Took my order for 4 pizzas. When I arrived, someone had to unlock the door for me. Said my order was scheduled for pick up at 12:30--mistaken order, I guess. Ovens were not on--would take 15 minutes then bake time. I had kids waiting for lunch at noon. Cancelled the order and resorted to plan b. Just called the manager --a week later to be sure I was not rude--to let him know of the incident so he could correct his system. Happened that the manager= the Sunday AM worker. He was rude and justified his actions. If you are looking for customer service, this store is...

I went here a week ago the service was horrible the order was messed up when it was delivered to which I then had 2 walk back to have the error fixed or forfeit any retribution because the delivery driver whom I'm sure hadnt made it back to the store in the amout of time that it took me to call had infact already been sent home for the night thus leaving no delivery driver at all and furthermore was then told if I wanted to bring the wrong order back they would wait so that when I got there they could fix it otherwise there wouldnt be anything done to correct the error they made. Needless to say I'm less than impressed with the service hopefully they get their act together and prevent errors like these from happening...

Ordered a large 3 topping pizza for dinner with my family and after eating a piece each I noticed that the pizza dough was still white, mushy and uncooked!!! I spent $30 on this garbage. When I called The Manager, Nicole hung up on me when I told her the issue, she offered to replace pizza..I said NO my son's left it was for their dinner and it was inedible!!! Then I called back to be out on the counter for ten mins and hung up on again. For me to call back and them to say Nicole wasn't there and proceeded to disrespect me and use foul language..... The owner will be contacted, this service is absolutely unacceptable when there are hundreds of WAY BETTER pizza and service. Will NEVER be...