Walmart — Local services in Riverdale

Today's experience at the store was awful. I purchase something online, and did what I needed to do in the app to take advantage of Express returns.

I walked in the door and turn to the customer service desk and there where 14 customers waiting to be helped in front of me. There was one employee working a register and no one at the express return register. This employee needed to call a manager over several times to help with the return she was working on. The manager each time ignored everyone online and just walked away from the area. After a solid 25 minutes online with only one person being helped the manager returned for the fourth time to help the employee and then decided to finally open a register as the line was nearing the front door.

I was finally helped after quite a bit of time by the employee who seemed a bit stressed out. I simply gave her my product and showed her my phone with the code from the app. The return was pre-approved and just needed to be scanned at the register. The employee then enter the information, scanned my product and said because I paid with PayPal this wasn't going to work. I've never had a problem before. She then asked me once again to see my order number and scanned the product. The app said I should have gotten $36.25 back however she did something with the register and only gave me $29 back. She popped the door open gave me cash told me to sign the screen and was ready to dismiss me. I asked her for a receipt and I was told she would not give me one. I showed her that the app is saying I should get $36.25 back and you only gave me $29. I would like a receipt so that I can contact customer service and get the difference. She told me there is no receipt for the transaction and that's all she can do for me and to take it up with customer service.

At this point I have spent 55 minutes to get to the point of being dismissed with less money than the app told me I should be getting back and no receipt to prove that she didn't give me the correct money back. It's unfortunate that you have someone in customer service who truly does not care and probably did something wrong bringing this up just to get rid of me because it was an online order. I'm a valued customer with Walmart with a business account and spend a lot of money with them. It us unfortunate that I was treated this way. If you have an online return be careful when you return it because you may end up getting less money than your supposed to get back and then have to go and fight with customer service online for more time to put the return well over an hour. This is unacceptable and I will be reaching out to...

Completely unsatisfied. Called to see if they had the phone I needed because mine broke. The phone kept rining. I had to keep calling back. I finally got an answer after 10 minutes of attempted calls (I actually called the pharmacy to see if anyone answered because I was starting to think maybe they were closed). A woman finally answered the phone. I asked if she had the phone I needed in stock. Her response was she couldn't tell me because they're not allowed to discuss stock over the phone. Infuriating, but alright. I'll just go elsewhere I know they have what I need so I don't waste a trip. I then ask her if they have phone leasing (pay by month) plans, because in that case I still would have gone and got a slightly better phone than I was looking for, even though that was not ideal for me. She told me she couldn't discuss stock over the phone. WHAT. So, fine. They lost a sale. I went, got my phone elsewhere, but was misinformed about the sim card coming with it as they sometimes do. I decided fine, I'll go to Walmart to get the sim card, they should have it, it is straight talk after all. I get there. Didn't bother to call because I knew they wouldn't bother answering ANY of my questions (so WHY even have a phone number for customers if you're going to be zero help, I wonder). Sure enough, it was a wasted trip. They didn't have what I needed. Not only did they not have what I needed, THEY HAD NOBODY IN THE PHONE SECTION WHO COULD CHECK ME OUT, AS I WAS INFORMED BY A WORKER. APPARENTLY you have to have special training or something, because she said there were not phone people and they likely wouldn't be in to help me any time that day (implying only they could help me). WHY do they not have one person scheduled at all times to help in case someone needs to make a purchase? Or train their cashiers in how to do it? It makes no sense! I then ask for a manager to complain, as I could have saved a whole trip if not for their ridiculous store policy. I was told there were no managers available as they were all in a meeting. All in all I wasted time, gas, mileage, and I am so frustrated. I don't blame the workers at all. I blame Walmart who only cares about the bottom dollar of their upper CEO's. They don't care about their workers, or they wouldn't have so many staffing issues. They don't care about their customers other than dollar signs, or they wouldn't have policies that inconvienence them. All in all I got my phone somewhere else, I got a sim card from a new provider at Best Buy because Walmart is apparently the only one who sells Straight talk, and I will never be shopping with...

The people working on packaging and shipping at the store are very lazy and lacking. Every single time I order something, I am always missing something but I paid for it. Then I have to contact Walmart either via phone or chat and waste my time going back-and-forth before finally something is done. There has been many times I didn't even bother to contact them over items because it wasn't worth the stress and my time. When I do contact them, many times, I'm the one taking the loss. For instance, if I ordered something and it came in damaged, they won't replace the item. Instead, they refund me and then I have no choice, but to re-order it, then it's either out of stock or they raise the price since the last time I ordered it sometimes only hours before which absolutely enrages me. Sometimes they will send me a coupon to help cover the cost of the item but then there's always a minimum to spend, which is absolutely pointless if there's nothing else I need to order at that time so I'm stuck not getting it or to spend more money in order to get the item. And let's not forget there's a minimum to spend in order to get free shipping so if it's under that amount, I have to pay for shipping on something that I should've received already with my last order! Also, when they send candles or delicate items, they do not wrap the item and throw it into a box with other hard items that damage it.. As well as, they send out bottles that have liquid in them without ensuring that the cap is twisted on appropriately so then it leaks all over the place and not only is missing product but destroys all the other products in the box also. Sometimes they will wrap it in plastic, but they don't twist the cap on which is completely ridiculous. It baffles me that items are shipped out and not inspected first nor care is taken and packaging the item. And this happens on every single order I make with this store which generally order something on a monthly basis or even more often. Be aware when ordering from the store that that it's going to be a time suck when you have to deal with the consequences of inadequate workers. The other issue I have with Walmart is whenever I find a deal on something from this company and I order it the first time, sometimes in bulk, when I go to reorder it the next time they always raise the price immensely. This has happened to me so many times it's like they have employees doing this on purpose. They should spend more time properly packaging items than doing this to customers, and it would make everybody happy and winning instead of...