Storage World — Local services in Robesonia

Storage World, and specifically the manager Kate has been very good to me and my contents. I just recently moved cross country from Los Angeles to my home state PA and am staying temporarily with family as I adjust to my job transfer and familiar yet changed surroundings; I haven’t settled into my own PA residence just yet. With storage space scarce these days I contacted Kate over the phone months before the planned move and shared my needs; she was able to secure me what was necessary at first, and within a month we were able to downsize my contents to an even smaller unit as my needs (and Storage World’s availability)changed. The facility is remote, clean, climate controlled and monitored with daily presence by the team. I feel safe. When I wanted to downsize, Kate provided a nearby unit suggestion within days and a Storage World cargo van on premise to rent (equipped with a hand truck and moving blankets) to aid me. She also offered suggestions on how to get manpower to assist me. I am deeply grateful for Kate’s flexibility and thorough care/management; she is always going that step above and beyond. Storage World has my highest...

I parked my RV here because of the price. I have had items stolen off of my units and when I asked if they have cameras, I was advised the only camera is watching the gate. I also have issues with mice in my RV because of the woods in the back. I caught 3 mice already in my RV and it is the first month of winter. For this reason I need to move my RV. I pay my bills on time and in advance. When I asked for the recent payment back because of this issue, I was told it is in the contract and they cannot refund anything. I guess it doesn't pay to pay your bills on time. Disappointed that they cannot understand the situation and work with me.

They have not reviewed my claim, they simply said there is nothing they can do and the cameras only cover in and out...

I had the pleasure of working with Kate while trying to find a spot for our 39 foot RV. Not only did most places not have spots, but most people did not have the time a day to deal with us needing a spot! Kate was extremely kind the entire time and even worked with me on her day off to make sure I was set and ready to go for Sunday morning. Would...