Aaron's Rent To Own — Local services in Rock Springs

Hopefully you read this before you even consider going to this store. They ripped us off of $2000 dollars and tried to get another $1500 from us. We had got a Samsung fridge through them shortly after we had our daughter in August of 2020. We had decided to pay ahead on our account so we could eleviate the payments each month. We paid 2000 dollars and were told that all we owed was 500 left and could pay it off by September of 2021. September first rolled around and they started calling us for the payment. We were told that we now owed $2011 and some odd change. We had waited several days to talk to the manager and when we finally got ahold of him, he said he couldn't help us. I doubt that he COULDN'T I believe he plainly REFUSED to help us. The costumer service here is atrocious to say the least. The worst part is we were loyal costumers, we bought several things from them and we were always good on our account. It's nice to see how the manager treats...

We just moved to Rock Springs and need furniture we had been talking to Jamie a few times prior to arriving in town. She is amazing, helpful, knowledgeable and very funny. Colby is new to the floor but old hat at delivery He is learning the floor and computer but very helpful and fun in the show room to enter act with He went over and above to make sure we had a bed to sleep on that night even though we couldn’t get the rest of the furniture until Friday. Colby you’re rocking it. Ben the store manager is fantastic very friendly and of course very knowledgeable. He nailed everything down for us and was was very helpful. He even gave us great tips for our upcoming trip to NY. Thanks Ben. The team at Aaron’s in Rock Springs have it figured out. Great costumer service, understanding, communication, and smiling faces. Thank you Ben, Jamie and Colby.

From T and Jo ...

I bought a 58 in tv stand with fireplace, it was delivered without a remote I called the store and talked with the lady at the desk she said they would take care of it . 1 week later I called back and she told me Bennorfered one. I5 months later I stil have no Remote I I am 73 yrs old .remote helps me . Now I am moving to Casper for medical reasons to live with my son and his wife . And I called to tell them to pick it up I can’t pay for it most of my money will be going to medical bills. And I am moving she said she would get back with me it’s been almost week and no return call . When I lived in Denver I bought a lot of things and paid for it all at aAarons and this store in Rock springs Wy has horrible communication and can t get anything done z I am calling tomorrow to get this thing pick up I just paid a month Chen 1 they can keep the money just come get I have to...