Rockdale Automotive — Local services in Rockdale

Very happy with the service and repair by Rockdale. Was passing through Joliet last Friday and my truck died. Had it towed to this AAA recommended shop at about 2:00 AM. Left a message asking if it could possibly be repaired Saturday so we could continue home. The owner of Rockdale called promptly when they opened and then adjusted his schedule to get it repaired. He discovered that the alternator had gone bad and he discussed with me saying that the battery appeared to be ok but it was old and gave me the option whether to have it replaced rather than just doing it. This gave me confidence that I was dealing with a reputable shop. When done at 1 pm (amazing turnaround time) the owner was nice enough to pick us up at the hotel 5 miles from his shop and take us to pick up the truck (unbelievable service!). He had repaired the truck and charged what I felt was a reasonable fee - though he would not have had to as we had no other option. I will probably never have the opportunity to use this shop again, but if I lived in the area this would be my shop! I highly recommend them based on my experience...

Although repairs are done well, they go through areas of your car that are not relevant to your repairs at the time. Why? To charge you more on services! Even if you decline the extra repairs, they still charge you additional labor fees for the time they took to look for other possible repairs. My 300 repair ended up being over 800 and they didn't even speak to ME about it. It's MY car, they didn't even call ME about it, they called my husband. Even he said he didn't authorize some repairs to be done but they did it anyway. When I talked to a guy there at pick up, all I got was a "What do you want me to do about it?" Make sure you deal with the OWNER, not the intimidating guy with the crossed arms and...

So far I've been quite happy with my experiences with Rockdale Automotive and the owner has been great to talk to and very knowledgeable. Having only limited interface with them and the cost of the work I've had done to two vehicles, I was between a rating of four or five. I went with five because, at this point, I trust the owner and that is HUGE these days. I also much prefer to support a small local business. But again, the trust factor is very important when going to a small business as there is a direct connection to their income and their desire to recommend work that may or may not be necessary. I definitely like them and would recommend them...