Culture Shock Records - Gifts - Clothing — Local services in Rockford Township

I’ve always enjoyed supporting local businesses, but my experiences at Culture Shock were deeply disappointing, and I would advise others to avoid it. The owner, especially the gentleman with dreads, came across as insincere and unprofessional during both of my interactions.

I brought in a crate of valuable hip hop records to sell, as I needed to cover a last-minute bill because I was the sole caregiver for my grandmother that had dementia, so her hospital bills were stacking up. I explained this to him, and I shouldn’t have, but I didn’t think he would take advantage of my situation. Despite showing the clear worth of my records—including a sealed original “Marshall Mathers LP” valued at over $200—the owner offered just $300 for over 50 albums of similar value. As a collector with over 20 years of experience, I knew this was a shockingly low offer. Needing the money and with other stores closed, I reluctantly accepted, but I felt completely ripped off.

Later, the owner came to my home to view more records. He spent two hours carelessly disorganizing my collection, then made another unreasonably low offer. When I declined, he became aggressive, raising his voice and accusing me of wasting his time. His unprofessional conduct in my own home was appalling. I captured the entire incident on camera and seriously considered posting it, as his behavior crossed every line of respect and professionalism.

Ultimately, he offered just $230. The next day, I sold the same records to Toad Hall for $1,400—over six times what Culture Shock had offered. This stark difference shows just how unfair their pricing is — both buying and selling. While the owner’s wife seemed polite, the owner (Skyler) behavior was entirely unacceptable. He clearly only values customers willing to accept unfair deals, and without his wife, I doubt this business would survive. After spending thousands of dollars here over the years, I can confidently say I will never return.

If you value fair treatment and professionalism, take your business elsewhere. Toad Hall treated both me and my records with care and offered fair prices and they sell for reasonable prices as well and have a much better collection — something I did not experience at Culture Shock.

Reply to Business:

It’s disappointing to see the owner resort to blatant dishonesty in his response. Nothing he said is truthful. Since he gave me permission to upload a video of him, for anyone interested, the video of the incident is posted publicly on my Facebook page and my personal Facebook. Feel free to watch it for yourself.

Given the lack of respect for the local record community and the aggressive behavior I experienced, I’m genuinely surprised this business is...

This place is a GEM. They have been in business for a hot minute and I actually learned about them word-of-mouth. I'm always treated like a friend, and the staff goes out of their way to make the experience for collectors and fans great. They entertain questions and conversation with enthusiasm.

On RSD 2018, they had reasonable rules to prevent scalpers from ruining the event, and to keep the store less crowded and peaceful. I got everything I was after for my collection. They order lots of colored vinyl and have no problem letting you get it for the right price, even when scalpers are charging an arm and a liver on secondary marketplaces. Owner put on a free vinyl spinning event at a local venue just the other day. I cannot praise them enough; they just want you to have a great experience and making money is second to providing the best service of any retailer in Rockford. I have never been rushed. I feel very comfortable spending an hour or more here.

They also have shockingly cool merch that I haven't seen otherplaces. Imagine two or three stores in one. Great place to buy gifts! If anyone I know is reading this review, please buy me store credit...

If you're a music lover or fashion enthusiast in Rockford, Illinois, Culture Shock Records and Clothing is an absolute gem you cannot miss! We make it a point to visit every week, and every single visit is a delightful experience.

From the moment you walk in, you’re greeted with a vibrant and welcoming atmosphere. Jared, the mastermind behind the music selection, has an uncanny knack for finding albums that perfectly match our tastes. His dedication to customer service is unparalleled—he even holds our favorite picks until we can make it in. Talk about personalized service!

The store’s owner, Skyler, has cultivated a unique and eclectic space that goes beyond your typical record shop. And let’s not forget the fun and friendly dog, Bean, who adds an extra layer of charm and warmth to the place.

Whether you're hunting for rare vinyl, the latest releases, or stylish clothing, Culture Shock has it all. It’s a community hub where music, fashion, and great vibes intersect. We can't recommend this place enough—everyone needs to...