CannaVana Recreational Cannabis Dispensary Rockland — Local services in Rockland

I was told on the phone I couldn’t get a refund/replacement for brown moldy weed that was sold to me not less than thirty minutes ago. I explained that I called the manufacturer, and was told that the store is responsible since they’re the ones storing old weed in their inventory and selling it to their consumers, NOT them. I was then lied to, being told no one else complained about the strain, but the other guy that redirected the line told me someone else complained not too long ago about the same strain! They claimed due to their “policy” they couldn’t do anything, the same policy that states “Due to State regulations we only accept return of faulty/defective products.”

It’s defective… I even told them I could email them proof, and even come back to the store to show them, they still refused. Also, reading other one star reviews, I see someone else had a similar issue and your response was “You could have just come back and exchanged the defective product” how can you exchange any product from you guys while you don’t even abide by your own written policy?

As someone that has been growing strain for years, and also a lover for small businesses, I’m disappointed with CannaVana. Be careful buying from this place, go to BudsGoods instead.

CannaVana, step your game up. Check your buds from now on, I’m only saying this as someone that also owns a business - when it comes to health, and distribution of something as serious as weed, willingly selling moldy weed doesn’t look good on your part and can potentially harm your consumers drastically; which can lead to legal action. I won’t be supporting this business any longer, and I loved buying from you.

Edit/Reply: It was the 10Gs strain from StandardFarms, I contacted them once again and they asked for my name, email, and phone number. They said they’re going to contact me later on today and see what they can do on their end. What’s up with the sudden switch up of compensation, why didn’t I get this yesterday when I was on the phone for almost an hour with some “manager” claiming I can do whatever I want but I still wouldn’t get a replacement, even if I was to come back. Who was I communicating to on the phone yesterday? They claimed they were the “Sales Marketing Manager” after the person I was on the phone with before asked if I would like to talk to the manager. They were the one that told me even if I was to email, come back in person, with the buds - I still wouldn’t get a refund/replacement due to...

I like this place because it's close to where I live and prices are reasonable. But I'm writing because I had an encounter today that just left a bad taste in my mouth. I walked-in as I usually do and ordered a number of items, one of which being 7g of The Glove. The budtender made a mistake and input it as a 1g pre-roll instead. No biggie - I caught the mistake after picking up at the window, and the manager Deb was called over. She asked me if I still wanted the pre-roll; I said no because I intended to buy the 7g the whole time. OK, so I am refunded the pre-roll by being charged the difference between the quarter and the pre-roll. But I had paid with my debit card in the original transaction because I didn't have cash, and now I have to pay again with my debit card, incurring a second $3.50 fee. I asked for it to be waived from my bill but the manager said she couldn't do anything because it goes through a 3rd party. That's fine but now even though it was not my mistake, I have to pay this fee twice and the business will do nothing to recompense me. I just don't understand how she can tell the cashier to manually charge me the difference between the quarter and the pre-roll, but not take an additional $3.50 off that so that I am not losing extra money in this transaction. I am a Bronze loyalty member and have easily spent over $1000 at this business, but the principle of not recompensing me the $3.50 fee strikes me as bad business practice and makes me hesitant...

Friendly, helpful staff, likely the biggest selection of products in Massachusetts, great prices overall though the tax will stack up very quickly on orders with multiple items. Prices also fluctuate greatly for the same product from day to day which is annoying when I find a strain I enjoy.

I would give 5 stars except for two major issues I run into regularly. The first, price variations between the online order system and what the clerks have in their systems is common and a major issue. Last time I went in there was a variation of over $15, and while the employee was willing to help figure out where the issue was and honored the lower price, more commonly customers just pay the difference and end up paying an extra fee from the ATM or their point of sales system. Second, giving out incorrect products. Multiple times I have been given a mislabeled product and didn't notice until I got home. The label printed by the store and slapped on the package has the right information on it, but the the product itself is wrong. Just today I ordered Durban Thai x C99 by Curaleaf but was given Double D instead, while the label printed by the store says Durban Thai on it. These are big problems that are keeping this from being a top shelf dispensary.

Sorry I edited my review for grammar and lost your reply, what is the email to send...