The Home Depot — Local services in Rockland

I had a wonderful experience shopping in the garden center yesterday, customer service desk & check out near the pro desk towards the end of the night. Was there for several hours shopping and browsing products as we have some big projects we are currently working on at home (and sometimes you just need to see items in person rather than online) We are building several stone pathways in our yard. My husband is in construction but this particular project I’m mainly shopping for myself. But I have to say, without my husband there, DAVID in garden center went ABOVE & BEYOND to assist me, answering all my questions, helping me find & lift numerous different pavers I was scoping out in order to decide which to use-he helped me for at least a good forty five minutes. He also suggested places to find specific products that HD did not carry which was nice. I asked him if I could give his name at checkout or anything but he said no that’s ok, however, thought I should at least write a good review because that man deserves a raise! Along with many other very hard workers at the store whom I did not get their names unfortunately. And this day and age, during a pandemic and possible recession, it’s hard to come across excellent customer service. Hard to find people who actually care and want to help you & very often (if you’re like me & have no clue what you’re doing so u ask) when you call places or go looking for help or have questions, you are often met with “I don’t know” so u hit a brick wall. Then have to take time to do research to find out yourself when you just asked someone who should know right off the bat. I do a lot of reviews (mostly good) because to me, finding a good deal & great service can be hard to come by, so it’s important to share whenever you have a great experience! (sometimes you get ppl who rush you & just want u gone if u know what I mean- I try not to take it personal lol) Everyone I encountered at HD actually WANTED to help. Even the young woman with long dark hair in a ponytail working at the registers in the garden center (who I believe was going on break or changing shifts at this time) yet she still happily took time to help me find something which was after I searched up & down the store myself for nearly a half hour-so it was difficult to find (soil ph tester) The 2-3 people working in customer service were helpful & friendly as well. Even with a long line of ppl, I was there for a good amount of time searching for products & placing several bulk orders for pavers, fencing etc) one girl managed to reduce the line in about 5 min. I was taking up one of the two open registers with young man with dark brown hair & glasses who placed my order for me was super professional, helpful & patient with all my thousand questions (I’m still a rookie with all this house stuff). Lastly, Belinda at check out was very kind and super friendly. My only complaint was having to wait around in windows department to order shutters-couldn’t find someone to help place an order & looked around for quite a while, however it was 8 o’clock at nite so perhaps they had already left for the day. Nor was I able to find brochures/literature on shutter purchase options. Only other thing I should add, I wish there were step stools, long handled hooks or perhaps a “help” button in every aisle/department (for short ppl like me) to assist getting products down even just from the second shelf lol! Be easier than having to walk a mile to front of store in order to find help. I am able bodied & perfectly capable of walking long distances, but surely theres others who are not. However, these are minor drawbacks & did not detract from my overall shopping experience which was wonderful….Thank you!

Ps- I added pics of items I was...

On May first my wife and I went to buy a washer and dryer at the Home Depot in Rockland after we waited several minutes trying to get in the Store we went to the appliance department and no one was there after several minutes we found a salesman who was so exhausted he claimed from working overtime he was so tired he actually left in the middle of our-transaction . After waiting for another manager to come over from the flooring department we are tempted to purchase the washer and dryer that we had picked out at At Lowe’s after several attempts for him to try to get the computer to give us a price check discount he was so exhausted that he left right in the middle of a transaction. Then we ended up with a manager from the flooring department and it was not his forte to deal with the discounts on appliances. so then we ended up with a another manager I will not mention her name that was the most exhausting frustrating stressful purchase we had ever made after we get all my realize we did not get offered a warranty. I called today to talk to the manager. And she was being a real unsociable probably She did not realize that she had a job. And there are more people out of work then the great depression.and was probably not qualified to work today. She was obviously feeling that she had to work several hours and make a lot of money while we have the most highest unemployment that we’ve had since the great depression she was miserable and she actually hung up the phone on me. And I had to call the manager of the store to try to get my extended warranty. That all amount of time took me about an hour not to mention we were in the store for over two hours trying to purchase our appliances. By the time we left the store both my wife and I were so stressed out and the upset that we wish we had no I’ve gone to Home Depot. During this time of the virus we have seen ads for Home Depot on the TV. The fact is all the sales people I have not shown up for work for whatever reason and I know what that is there are collecting rather than work for penance. I just want to let everybody know that that was the worst experience I ever had in my 73 years of existence they should be ashamed of themselves they are only there because but I want to make the money but They cannot take the heat so they should get out of the kitchen they should’ve been in the army like I was doing the Vietnam law and then they would know what really stresses I hope this reaches somebody because that’s the law . But still I should not be open to harass people and treat them like dirt.the sales people if you can’t find one Are miserable just sharing our experience with you with a totally incompetent company who cannot handle an emergency or...

I recently went to Home Depot in Rockland to order new carpeting for 3 bedrooms. I placed the deposit on my Home Depot credit card. I dealt primarily with Suchi in the blind & flooring dept. She was helpful & knowledgeable. It was explained to me that the installers would move furniture, but there would be an extra charge for each bed that was moved. I agreed to that. Meanwhile a woman came out to take measurements for the three rooms. The carpet was ordered & then soon thereafter, a man by the name of Mike called me from Installation Dept. to tell me that the carpet was in & they would call me when they had an opening to install. A few days later, Renee called me from installation dept. & said they could schedule for install on Friday, April 1st. I agreed. Renee went over a few things, & on Thursday, my Daughter & I started moving everything from closet floors & moving what we could from rooms. Renee called back to go over when they would call me regarding time window for Friday. Somewhere in conversation she mentioned that they did NOT move electric beds. I then said I had an adjustable bed & she stated that under no circumstances do they even touch an adjustable bed as it is a liability. I told her that i would have to cancel. I hung up, called the store & got no one that would answer phone. I drove down there & I met with Mike the manager of flooring & also spoke with Mikki & they assured me they would call the head of installations. I went back home & then received a call that Mike from installations said NO to moving the adjustable bed. Order Cancelled. I will add that I am a 70 year old woman & my daughter. We do not have a crew of men lined up to move beds, which is why I was paying an extra fee for that. It gets even better.....At 2:52 pm I received a phone call from some other manager from Home Depot by the name of Stacy stating that because my carpet was "Special Order" they could not refund my credit card. You don't even want to know my reaction to that!!!!! She said because she was leaving at 3pm, she would have to call back the following day. I insisted that my credit card get refunded immediately. She called me back & said it would be taken care of. So , basically, Home Depot was refusing to do the install AND was going to NOT refund me. So, today, Stacy called me once again, & told me that I would have to come to the store in person in order to get my credit card refunded. I know this is a very lengthy review, however, people should know to stay away...