CoolGeeks — Local services in Rocky Mount

Terrible experience.The owner failed to meet promised repair date and charged for labor on a tablet they did not repair. I was civil but displeased and said if I couldn't have a full refund then we would have to go to civil court. The owner, Terry, threatened to call my employer and my spouse's employee because he said I had no 'right' to disagree...Whatever that means. It is appalling that a business owners immediate reaction is get customers in trouble or even fired over a billing dispute. I had high hopes that a downtown business could succeed, but now I must advise people to avoid Cool Geeks. The broken promise was troubling, the labor charge dispute was unfortunate, but the owner actively seeking to tarnish a customer's employment is a first for me and...

I have been using CoolGeeks services for 4 or more years and the experience(s)have been great. My first experience with their services was when I purchased my first laptop, they were helpful in recommending the different programs that were available on my laptop to keep it running at it's very best. i have made several purchases also in which I have been well pleased. My overall experiences has been where I feel I have received great service and will continue to receive...

Poor customer service. Nothing was completed in the time frame that was scheduled. Left my computer for repairs and never got it back. Sold me another one with the promise of it being similar to the one they either lost or sold. And it's no good it doesn't work and they refuse to return my money. I WOULD NOT RECOMMEND THIS PLACE TO ANY ONE! VERY UNPROFESSIONAL. HORRIBLE CUSTOMER SERVICE. AND THE OWNER SHOULD SEEK ANGER MANAGEMENT AND BUSINESSES...