Dillons Furniture — Local services in Romney

The worst experience I have encountered when buying furniture. Please take time to read my review before you buy, other customers have a similar story.

Approximately one and half years ago we ordered two plush recliners, coffee table and two end tables. Due to Covid-19, all items were on back order for almost nine months, no fault of the owner. Finally, we received the coffee table and two end tables, but the recliners were still on back order. Jessica, the store manger suggested we take two similar recliners they had in the warehouse, and we accepted. The Lazy Boy chairs were nice but certainly not as plush; nonetheless, we were grateful to have new recliners. Soon after, I ordered extra fabric from Dillions to have covers made for the seat, head, and arm area because of our two dogs and normal wear and tear. Not long after we received the recliners, we noticed little strings appearing out of the fabric in various areas. At first, I thought it was a fluke but after close examination of the fabric I realized it was going to be an on-going problem. Also, the fabric looked worn down where we rested our arms even though they we had them covered. I called Jessica and she sent two men out to exam and take pictures and I also sent her pictures. After two months, I had not heard any news from Dillions so a couple of days ago, I called again. This time I spoke with the owner Rob Dillion and that is when things went downhill and very quickly.

First, he started off by saying no one came to our house insinuating I was not telling the truth. After he spoke to Jessica the next day, he realized that I was telling the truth and within two days we received two new recliners.

One would think I would be a happy customer, but I am not! He called us yesterday and said our new chairs would NOT be under warranty as we had hairy dogs and they caused the damage to the chairs. I have never had a company tell me that the purchase of furniture would not be under warranty if we owned animals. I can assure you our dogs were not the cause of the random strings coming out of the furniture.

Rob Dillion is the most unprofessional and condescending business owner I have ever encountered. I am also extremely disappointed in the inferior quality of fabric from Lazy Boy.

BTW, for about six years we have owned a leather couch, leather recliner and another nice couch that has stood up to our animals playing and sleeping on them without a single problem. Please think twice before you buy from...

Amazingly well stocked store. Figured we would need to drive to Northern VA to find a recliner that met my wife's needs. Had seen Dillons while going through the Mc Donald's drive through but had never gone in there. First off, the store is bright, clean and well stocked. Honestly I was expecting very few choices but the store has an amazing selection. My wife and I were able to find chairs that we liked and the prices were very fair. We were both able to get lazyboy chairs without needing to drive 2 to 2.5 hours into Northern VA. Sales people were super helpful and super patient while we tried out at least 20 chairs, if not more.. lol 😀 One of the best things in my opinion was that we were able to bring the chairs home with us the same day. My wife's was on the showroom floor but mine was in their warehouse. They were able to bring it over while I waited.. like 5 minutes and their service was outstanding. Highly recommend...

My husband and I furnished our whole house at Dillons and we were very happy with the furniture and service. Jessica helped us with everything, and she was just wonderful. She remembered us by name when we came in, and she just sat down and talked about patterns and colors like she was talking to someone she knew a while. Her customer service is excellent, and that's a rarity these days. She was sure to fix the couple minor things we had go wrong quickly and with no fuss. Even the delivery guy is a sweetheart here. I can't remember his name, but he came out a couple times and was really nice and talked to us while he put stuff together. I can't recommend this place enough. Also, if you find something you like online, ask Jessica before you order it. I found a bedroom set and she got me the exact one for the same price and had it delivered and put together for me. They have tons of catalogs of stuff not...