Penn Highlands Mon Valley HealthPlex — Local services in Rostraver Township

Anyone that uses a wheelchair, walker, cane, or having trouble walking inclined areas, I would recommend entering the back side (2nd floor) of building and then use the elevators. The backside parking & entrance are flat. We parked twice on the front side and I thought my heart was going to beat right out of my chest, I use only the 2nd floor entrance because of my medical issues. I am able to get many things accomplished in one place. The following are things I'm aware of in this building (I'm sure there's more. First off when I enter on the 2nd floor I see my PCP and can have my labs drawn on this floor as well. Use the elevator and go down to 1st floor to the gym, Go to imaging and have x-ray, mammogram +3D/ultrasound, see your obgyn and again more that I haven't had the need. Go back to the elevators and go up to the 3rd floor to take care of your Social Security needs. Then back to the elevators and up to the 4th floor The Orthopedic Group. If I've missed anything its because I didn't require a...

This review is specifically for Penn Highlands Family Medicine. I have been going here for most of my life, and at one point, it was a great practice. However, over the past few years there has been a great decline in the quality of care from the doctors to the front office staff. I am 34 weeks pregnant and desperately needed several referrals for outside care. For over a month, I have called several times, left voicemails, and messaged through the portal, but there has been no communication. The last I was told was they were backed up but would mark my concern as "high priority," but no one has followed up. The front office rarely answers the phones either, which is very unprofessional and makes it even more difficult to receive care. Thankfully, I found a new practice that has phenomenal reviews and can get me in TWO days after I called and discussed my health concerns. Penn Highlands...

The office is extremely hard to get in touch with. You have to call repeatedly and leave messages with the emergency answering service because it is almost impossible to speak with the front desk. No one answers the phone. I've never had a Dr.'s office who's message tells you they're busy, just try to call back in a bit and only leave a message with the answering service if it's an emergency. Very frustrating to call throughout the entire day without ever being able to speak to someone, and doing so over...