Kroger — Local services in Roswell

I've moved to Roswell most recently around a year now an this store is by far the worst. I went in a few different times. This is what my wife an me saw. The first time was around 2 am on a Friday night. There was a really nice guy on register very friendly an helpful I asked him where something was an he told me exactly where it was. To the exact shelf mind you. I then went on to do some more shopping when I came across an older gentleman that just looked horrible like he just woke up an was angry throwing boxes around cussing. I kept on walking an did not talk to him. I got a few canned goods an then overheard him yelling at one of the other associates. I mean the guy was cussing his employee out like a dog. I felt so bad I just went to the other side of the store. I got over to the meat department and picked up a few things. When I got back up front I asked the cashier about the guy yelling an was informed he was the manager. I felt bad that the employees had to belittled like that. If your going to talk to you associates get off the floor an refrain from cussing. That was the first strike against them. I went back in a few more times over the year an on each occasions it was always something. Here is a short list of stuff i noticed. Carts all over the parking lot Management treating employees like crap at different time of the day. Very dirty shelves an a lot of bent ones. Product in the wrong spot. I can't even begin to tell you how many time I've went in to get something an there is another product in it place trying to hide an empty spot. Emergency fire door blocked. I've seen this quite a few times day an night. This is really bad but a lot of spills not cleaned up. I was in a couple of weeks ago where a 12 pack of soda was on the floor busted just sitting there starting to dry. cockroaches an I thank nats on the baking isle. Associates texting on there phones an sitting down during the day. Expired food. I bought a thing of salsa that expired in 2010. this was a month ago. Unhappy associates I thought this was very funny I think I remember that there was a banner that said "great associates week" or something but I asked an employee what that was. He said there way of giving back to the associates. I asked him how he liked working there an he told me it was one of the worst jobs he has ever had. They treated him like crap an that it is way underpaid. I asked another associate an she said the same thing. It shows me that management has no clue how to run the store, an that they treat there employees badly. They both emphasized that it was a union thing an that they had no rights at all.

After all of this my only logic is to stop shopping at this location or going to Publix or the Kroger on Old Alabama where its cleaner an a little bit...

ABSOLUTELY NASTY STORE, LAZY STAFF THAT DOES NOT UNDERSTAND THEIR JOBS, and A MANAGER THAT ADMITTEDLY DOES NOT KNOW HOW TO SIMPLY RUN A CASH REGISTER AND THAT HAS A VERY VERY VERYYYYYYYYYYY NASTY NONCHALANT ATTITUDE TOWARDS CUSTOMERS in which I was not shocked when I saw other complaints here about the manager other than mine. I visited this location which is closest to my home on 7/22/21 and while at the customer service counter attempting to make a transaction the clerk because he did not know what he was doing basically lied to me about the process to make it seems as if my transaction was NOT PERMITTED, ONLY FOR ME TO GO TO ANOTHER KROGER AND THEY EXECUTED THE TRANSACTION FLAWLESSLY JUST MINS LATER!! When I shared with the other Kroger what the guy at this location said to me, they just all looked at each other and said “Ma’am we’re so sorry and we don’t understand why you were denied the execution of this type of transaction because all your doing is paying a bill”. Now here I am again today 7/24 at this same location and the customer service window now has a sign plastered on it and in green marker on the sign is that “CLOSED FOR 30 MINS!!” And yes the !! Marks were on the sign as well. Now mind you, there was no way for a customer to know what time 30 mins would run out because they didn’t bother putting the time they shut that area down so I stood there for 10 mins before asking the self checkout clerk to page someone to help. Although the sweetheart at self checkout paged someone to assist a customer in customer service, the manager never brought her nasty behind out to say the person was on break until I went back and asked to speak with the manager directly. The bathroom is SUPER YUCKY and not fit for customers. The nastiness of it has nothing to do with the customers but rather the conditions. This location needs a bunch of changes INCLUDING MANAGEMENT! Kroger I would strongly advise this place undergo a serious facelift and personnel change because you all are losing a lot of...

What kind I say but great, and fabulous, and its the best! I mean its beautiful clean the store associates are nice kind and very helpful! And when you need some help the store associates are very helpful, and they don't point they show you where the products are!

The prices are absolutely fantabulous, and the products are well stocked! Also, the meats are a plenty and I'm telling you the produce section is filled with all the fruits and vegetables you could ever want! Moreover, the milk and dairy is awesome and what a great variety of choices to choose from!

Now if I could rate this store on a scale of 1-10 it would be a 1000 yep that's right and you should visit this store because just passing by the bakery makes you want to get something good it looks beautiful over there all the time!

And between the deli and the cooked food omgosh who needs a restaurant? the deli has the best choices and selections, and the chef cooks so good in that cooked food section ohmygosh!

And. The mashed potatoes are creamy the mac and cheese is down home cooked good and the string beans, honestly this is good eating hot and ready food!!!

Most of all between the cooked food deli and the bakery, its a one stop shop and you don't have to make a reservation, to get Krogers great food

The Cooked food chef is very kind and always pleasant and the food is always hot and well stocked and he serves with a smile!

I love to shop here because the quality of this Krogers customer service always makes you want to come back again and again Thanks Krogers Corporate And Store Manager and Associates who continuously keep this store in...