Watch Communications — Local services in Rushville

This is written on my husbands google account but my name is on bill! We live in the country and have more outages than service plus get no answers when we call tech support! Also with billing I am none to happy with and I will explain why so others don't go through the nightmare I just did. When I was having everything turned on at this home my father had helped by calling some on the list while I done others. For some reason they added his name on my bill as well as mine when he don't even live here, we pay (my husband and I) our bill before due date every month for 2 years now from my husbands work debit card! When my father was put in jail for domestic battery against me he called Watch Communication and put an order in to have my service shut off and to pick up our equipment. When they shut me off I called because I knew the bill was paid they informed me that he had called and had it disconnected and they was coming that day to get the equipment, he told them I wouldn't pay the bill and his name was on the account also! I asked the lady how they could do this to me when my name was first on the account and if they would have checked pay history they would see the bills was paid from a card in my husbands name not his. I had to prove I paid the bill by giving card number, being made feel like I was being dishonest. I gave the number then asked how he could have it shut off without having to prove he paid the bill like I had to and why was I not called and informed or asked about it before they just done what he wanted!!!! I got that fixed and then got a bill for double the amount. I called again because I had already paid Junes bill and was told when I paid it they put in the wrong dates so they WS charging me two times for June! It took them 3 days to fix the bill before they called back and said they fixed it, no I'm sorry for all the trouble you had had this month or nothing!!! So not only does the service always go out for days with no answers or updates but they also screw with your service and bill if a random person calls them that don't pay the bill or live in the home and shut a paying customer off!!! I'm looking for a new provider cause I'm over all this, angry don't even explain what I feel right now!!!!!!!!!!!! Oh did I mention we have told them over and over how everything in our home is ran on WiFi. TV's, desktop computer, laptop that my son can only do his ONLINE COLLEGE and he has papers due to pass his class right now, our phones. We are having multiple bad storms hitting us right now and with living in the country we have no tornado sirens to get to a safe place, we can't even get our warnings on our phones for safety because no WiFi!!!!!!!! So if we blow away I guess that one less customer they will have to be of no help to!! Its been about 14-15 hours out now with about 5 calls made to them and I was told this last time that they resolved the issue then told oh no they still have a tower down and waiting on calls for them to get help!! When you are a customer that they never have to hound you over a bill you would think you would be paying for service that works and an honest company that will not keep your service safe!!!!! I'm looking into seeing if I can take legal actions about the disconnection of my service by a person who didn't have to prove info on my account and also how we can be given some of our money back cause with the amount of service working adds up to probably only 2 months of full service and I have paid...

Have been without internet since Thursday, Sept. 16th. Haven't been given any update on time of restoration. Also lost internet for over a week earlier this month. Being charged for an entire month of internet while getting less than half of the month is just wrong. I have paid for several streaming services and cannot use any of them since my internet is out in my house. Football season is our favorite in my household and we can't even enjoy that. My wife and I have to repeatedly drive somewhere to do our work, that we usually do remotely from home. We are being inconvenienced time and time again by Watch Comm and yet nothing gets done to try and fix this. It is almost as though they don't value the business of their customers. I have already contacted a new fiber internet company to install at my home, but unfortunately they cannot get to us for a few months. I would like to continue to use Watch Comm for the next few months, but once this other company installs I am out. I will NEVER recommend Watch Comm to any people in my area. Ever since they bought out my local company, the customer service has been atrocious. For being a communications company, they certainly lack in their ability to communicate. I am embarrassed for them and how they operate their business. I would appreciate some sort of break on the billing for all of the inconvenience, but am sure they won't do that because they will claim it is not their fault that they can't keep service going in my area. I have used Sitco and now Watch Comm for over 5 years. The first 4 years with Sitco, I had 2 issues and both were resolved in less than 12 hours and a reduction in my bill was granted. In the past year with Wach Comm, I have had too many interruptions in service to count and many of them have been for weeks at a time, with no communication or reduction in cost. If Watch Comm can't take on the smaller companies they are buying and provide a good service, then they probably shouldn't be buying any more of these smaller,...

Since my last issues with Sit-co:/Watch Communications they have definitely listened and responded to our concerns. A Customer loyalty advocate reached out, listened to what has been going on and had a tech at our house within 24 hours. The tech who has been here before and was great then, could not have been any more pleasant to deal with this time as well. He Called 30 minutes before he showed up as promised, had a mask and gloves on and took off his shoes before he came into the house. After assessing the situation he explained a few different things that might have been causing our issues, made some adjustments, and took the time to explain what to expect in the next 60 days. He went as far as leaving his mobile # so that we could text him if we experience any other issues. The customer advocate followed up the next morning to make sure that things had improved. He even emailed a few links to articles about how we could fix some of the settings on our personal devices given the issues we had explained. Well done Watch, for listening, respecting and responding to a once disappointed customer. Customer advocate and tech get 5 stars. Watch will get 4 until they show that we will be getting the upgrades that they...