City of Sacramento Department of Utilities — Local services in Sacramento

Residents are being gouged with outrageous water and garbage fees, yet the services we’re paying for are barely visible. Water rates keep climbing under the excuse of infrastructure upgrades, while basic maintenance and customer service remain subpar. Garbage collection is sloppy and unreliable, and street sweeping is a complete scam—my street hasn’t seen a sweeper in months, if not years, yet we’re still charged for it. It’s unacceptable that the city continues to raise rates while delivering less. This is nothing short of institutional neglect and it needs to...

Nice customer service. Rates increased nearly 100% in 15 years. Services diminished. 10% late charge plus .50% continuing charge on unpaid balance. Unwilling to waive late charges for good customers who have occasionally been...

Worst billing department it’s a total scam they go put bins at your house for no reason then charge you for it and claim you have to file a dispute, no one should have to go through so much drama over...