G&G Distributors — Local services in Saddle Brook

I have been an event professional for over 10 years. We do business with Vasesource, Jamali garden, Accent decor, we know many of the associates and owners by name, but not here. Sent a glass centerpiece image from G and G to a client and she confirmed it, I called G and G, confirmed availability, before I showed my client and they would hold until Friday (1 day) as they don't ship glass, which we appreciated. Side note , the rest of the work staff of the store is courteous and helpful,. We arrive about an hour prior to closing, our office is a 2.5 hour drive from this location, the rain and downpour was flooding multiple areas this Friday. When we arrive, we were told our membership expired 2 days ago, so it took about 20-25mins to complete this. We go to pickup the glass on hold, figured it would be a quick check and find multiple pieces of glass have hardened glue on it, but we still took most of the boxes. (FYI strict no-return policy-all items require check on the spot) They are 15 minutes to closing and we feel bad as its end of day for them and also that we have to rush, and we are confused at the quality (chipped glass/hardened glue over the glass), so we say we will come back at an earlier time, please keep these on hold to next day, as we also just learned they will be closing until July 12th. We stay in a hotel next door and arrive the next day in the same clothes, to check the pieces, we also brought a cloth, in case multiple pieces have glue, we would still take them, but confirm glue will come off. The manager/owner told the associate to make sure to tell me all other boxes were sold out, this was all they had. They flat out lied to me, I overheard her saying to Luisa, "don't open any more boxes for them" Basically, if the item is broken, I don't have to buy anything from them. Do they have any idea of what they put us through? How far we drove? How we confirmed this item already? I tried telling her, but she wouldn't listen. We stayed in a hotel overnight, so the check on the items was not rushed and also as a courtesy to them as it was end of day? We went to a local store to buy cloth to remove the glue. Was this racially motivated because of my skin color and background? I have never felt so much hate and lack of decent humanity. She lied, I felt like a young school girl in a miltary style boarding school being scolded. You want it, take it, you don't want, get out!!! "Not my problem, I have lots of customers". This was just terrible, I begged to let us buy product??!! We bought glass with glue, I'm going to spend my morning tomorrow scraping it off and hoping the glass isn't chipped. We didn't ask for a discount on the damage product, we bought it and ran off, tired, confused, and sad. I can't believe this happened. We didn't deserve this experience, no one deserves to be...

I shopped at G&G Distributors 4 times in the past few months. The staff are all Spanish (who I must say are very nice); besides the Asians who own the store. You would think that after spending $1000 (but I spent triple that amount) that they would offer some type of in-store discount--but they don't. My fiance wasn't feeling the fact that they didn't give any type of discounts so each time we shopped he asked Kathy who happens to be in charge if they would give us 10% off because after all, their prices aren't that great. And, each time he asked she said "no". We figured they are very cheap, and do not appreciate your business at all. I do not like how they treat you when they ring up your sale; and, I believe they think they are the only distributors in north jersey that have a big warehouse so they believe floral design folk are at their mercy. But not me! I woke up and began to search for other distributors. Also beware of their return policy. You can't return or exchange a darn thing!!! That's absolutely crazy! We had to beg her to get store credit (we had our receipt) for one item that was in perfectly great shape. She didn't even want us to exchange it! They don't appreciate your business shoppers, so find some place else. I did. You can find better deals at Hobby Lobby and other wholesale outlets. I'm not shopping there anymore. I'm done with G&G...

I am extremely disappointed with my recent experience at this store. Their return/exchange policy is not only restrictive but completely unreasonable. I made a purchase just before closing, and when I returned the next day hoping to exchange or return it, I was told this wasn’t possible. This policy does not align with the actual store experience, and it makes no sense to enforce such strict rules without flexibility. It’s clear that “policy” matters more than customer satisfaction here. Their online and in person policy doesn't match.

Additionally, they have a “no children” policy, but there is no clear distinction by age. Treating a 12-year-old the same as a 2-year-old is nonsensical and inconvenient for parents. When I brought up my concerns with an employee named Janet, her response was dismissive and indifferent, showing a total lack of care for customer service.

To make matters worse, the store’s phone line doesn’t even reflect holiday hours, adding to the frustration of trying to communicate. Overall, this store seems more concerned with enforcing rigid policies than with building a loyal customer base. I won’t be shopping here again, and I can’t recommend it to anyone looking for a positive...