AutoZone Auto Parts — Local services in Safford

Get in the 'Zone.... "VatoZone"! Lmao! Somebody here -might- know enough about automotive repair to assist you with your needs and/or questions here! What's a carrier bearing? Is just one of the questions that I know might stump an employee here, from what I've heard and seen working at automotive repair shops here in Safford. You can just see them frantically typing away on the computer in front of them hoping that it will tell them what the hell a carrier bearing is! My boss was trying to order a heat activated choke pull-off rod for a carburetor on a 60's Dodge car, it actually is a rather common part on a carbureted vehicle, but I understand how challenging it can be sometimes if you don't have the "proper experience" to find things on a parts store computer, I worked for Napa Auto parts for a few years so I know how it is but I know also that lol... 😅 it helps when you have actual automotive repair experience at an auto parts store! They can be frustrating to deal with when you are working on a customer's vehicle and you need parts for it but out of the other three auto parts stores here in Safford you gotta call "VatoZone" and hope you get the guy who has automotive repair experience and hope the parts delivery driver moves quickly and isn't farting around, I've waited way too long for parts to show up sometimes before and have even gotten forgot about because the delivery...

Every time I come here, (which is quite often) I am met by two grumpy old men who move extremely slowly in everything they do. From talking on the phone to finding parts in the back. Very frustrating experience.

Response from the owner 10 minutes ago We appreciate your feedback, Reid. We know how important it is to take care of every customer as quickly as possible. We're disappointed to hear you didn't receive the expedient service you should expect from any AutoZone. We should be speedier next time. Thank you for shopping at AutoZone.

Reid: Yeah, you definitely should be speedier. You say stuff like that in response to all the negative reviews. "We should, we should, we should". We already know you should. What are you gonna do about it?? And no need to thank me for shopping there, because I most definitely did not end up buying anything there. The part I needed showed up as in stock on the employee computer but it was nowhere to be found. So instead, they offered to sell me a 6 pack of what I only needed one of, and it was over $300 instead...

Had the correct air filter. Woman employee, who tried hard, had trouble entering my car information into the computer (Sonata and Santa Fe do not sound the same). She was able to check the codes for the "check engine light" so that was helpful. I asked if the employee could put in the air filter (as it always has been done for me and I am unfamiliar with the particulars). She said "This AutoZone doesn't do service." I asked if she would ask her coworker (male) if "he would help put in an air filter in a car for a disabled person." He was enthusiastic and said "Sure, he would try" and something about YouTube being helpful. He was able to put the air filter in for me. AutoZone employees don't know how to put in even an air filter? The whole experience was more time consuming than it should have been. Plus, this is not the standard of service I am used to having been at other AutoZones multiple times in...