Horne CDJR Safford — Local services in Safford

I dont even know where to start. Went online to view inventory. Asked for an e-price, got it and was ok with it. Followed up next day with an offer BASED on e-price AND their "online payment tool". Came up with an offer and sent it to the salesperson. Their response was, in so many words, "that is an auto generated quote". Ok, apparently, the e-price I got was incorrect because the auto generated quote applied SEVERAL rebates that I did not qualify for. Once I got the ACTUAL sell price, it was $5500 MORE than the e-price I was quoted. I was never provided an estimated quote with numbers I could actually see based on general information I provided (credit score, trade-in info, etc). Any dealer who can't provide a quote based on general info is full of s**t. Here is the nail in the coffin, I was told we weren't that far off of where I wanted to be on a monthly payment, just need some additional info and a credit app. PRO TIP - NEVER fill out a credit app without an initial quote/offer from the dealer that YOU review and approve. The "estimated" monthly payment was, wait for it, $200 HIGHER per month than my initial offer LOL! Ya, wasn't TOO far off, just astronomically far off. I tell you what folks, if you have positive equity on a trade and good credit, be prepared to go rounds with this group, otherwise, go elsewhere. Oh and if this review gets a "response from the owner", leave a specific contact person if you want to be contacted again for follow up. Don't leave the generic "Sincerely, The Arizona Dodge Team". Have some accountability for...

Very deceiving in there marketing brochures and the way they act once they have lured you in. They sent out these flyers in the mail that had a scratch off ticket for prizes. My 88 year old boss received one in the mail and he scratched it off and it said he one $2000.00 dollars! Well he called over there and they told him that yes he had won the prize, I thought it was too good to be true so I made him call back, again they told him that yes he had won, the next day our store manager called Arizona Dodge and spoke with someone there and explained the situation and again she was told that "Yes" he had won the money, September 15 I drive him from Tucson AZ to Safford AZ, when we get there we are greeted politely by a salesman named Cody, once he is told the reason for our visit he tells us that the contest rules have changed and that we had to match a number on the prize board they had inside, nobody had mentioned anything about matching a number when the long distance calls were made, the sales associate got very sarcastic with us and another Sales Associate intervened and gave my boss a $2.00 bill for his efforts, What a joke, deceptive advertising is not a good business and preying on the elderly should be a crime!. Avoid this dealership, Arizona Dodge a business...

So, I bought a car from Safford's Kempton Chevrolet, and I broke my key fob, right. So I took it back and asked if they could get me a replacement, and they said absolutely and had me a new fob in like 3 days.

They sent my car to Arizona Dodge to have the key programmed, and it took AZ Dodge THREE HOURS to program a single key fob! When they returned my car to Kempton for me, they had removed the Kempton sticker (that is on all the cars that Kempton sells) and had replaced it with an obnoxious Arizona Dodge sticker, and also replaced the Kempton license plate mount with an AZ Dodge one.

The car is mine and it pissed me off that Arizona Dodge has the nerve to put their sticker on MY car, especially when they did not sell me the car in the first place! That's not right, trying to steal credit for a car sale that came from another dealer. That's slimey to me.

Arizona Dodge, if you can't sell your own vehicles, DO NOT put your advertisement on another dealers' customer's car. That is MY car and no one asked me to swap the sticker (I would've...