important package scheduled for 2 day delivery to be sent to my home address. mailed Friday, supposed to arrive today. spent all day waiting for it, receive email hour and a half after St Johnsbury office Closes (the facility handling the delivery) that driver stopped and no one was home. My grandmother and myself were home all day waiting for the package. when i called for customer service the person said "we can hold it here and you can pick it up". i ask for them to do this. "ok you need to contact the shipper and they provide that info" Contacted company that mailed it, due to package being insured, we have to let them try three times before they will hold at facility for me to pick up. This means if they give up and don't deliver two more times, i get severely inconvenienced by having to get out of work, drive an hour ONE WAY to get this product on the day i NEED it at the latest. thanks for making things difficult. i get GPS isn't accurate up here in the boonies but every mailbox has the house number on it. pull over get a house number, if the numbers over you've gone to far it's really not that hard to...
   Read moregoogle took me to wrong entrance but close - if your at fairbanks scales, go to the next driveway at other end same building.
under- but highly competently- staffed. seemingly only front staff was highly efficient, but patient, as i muddled through my first international shipment.
not that you have many (any?!) other choices for real FedEx location in an hour drive radius, but this is a good one. Just show yourself a few extra minutes in case there's a few customers. & do pop-up at the end of your drive to help fix the...
   Read moreAfter being told on the phone with the saint Johnsbury site that they could over night ship meat to Texas for a family member and also told they had dry ice available there we took the half hour drive to get it done. Upon arrival the store agent could not provide any dry ice or recommend where to get it then told us they could not guarantee over night shipping and were of absolutely no help we will never use this facility again get your story straight people do better....
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