Summit Fire Protection — Local services in Saint Paul

I put a review on the Owosso, Michigan google site about a month ago that read:

"As a general contractor who contracted with this business for a remodeling job in an office building, I would NOT recommend them to do work for you. They did not seem to understand that they were a subcontractor and that all quotes and billing should have went through us, not directly to the customer. They did this not once, but twice, causing confusion and frustration for our client and us. They then billed us for the full price. We felt we should have received some kind of discount for all the trouble and almost costing us the job. We reached out to them via email multiple times to try and resolve the problem. We got no response. The only communication we have had is through the main branch trying to collect on the bill. Very unprofessional and very unresponsive."

They responded saying they were sorry (although we never received any response from our emails - google talks, apparently). They said they would forward it to the correct party to address it. The only correspondence we have received from Summit since then is a 10 Day Demand letter threatening collections. This is not addressing the issue. I PAID THE INVOICE, feeling like I have been raked over the coals, but did it to retain our credit. RUN from this company if you are thinking of using them for a construction job. I would give zero stars if I could for lack of response and...

Summit Fire Protection was unprofessional and they are overpriced. We had a very bad experience with them.. UNPROFESSIONAL Their workers must be underpaid because they were a very angry group. I noticed that they weren't friendly but left soon after they arrived. My manager planned to stay for only the first hour, but after one hour, he knew he couldn't possibly leave them there alone. They yelled expletives at each other, threatened each other with violence and fought the entire time! OVERPRICED Before their $3500 service, Summit sent out an inspector to see if the hoods needed cleaning... of course they did, and they charged $760 for the inspection! And beware that Summit doesn't confirm their appointments the day before, because they charge $1,000 if you miss one! Who doesn't confirm an appointment, when their job is to service a restaurant while it's closed? Summit Fire Protection, that's who. We'll work with someone else...

I have used Summit to service our sprinkler system (there are not many other options in this market!) and have always been underwhelmed with their service. Calls go unreturned, if you do get a live person on the phone they are rude, you will get transferred at least 3 times, probably get "disconnected" at least once and when you finally get to speak with the person in charge you will be left feeling like they are doing you a favor. There are no favors, they have "repaired" the same air/water leak on our system about 10 times, still have the same leak. Summit Companies have set a new low in my book for customer service, that is...