Extra Space Storage — Local services in Salisbury

For the record – I have two other Extra Space storage units in FL for several years – That manager there always mentions and states (We are the nicest customers she has) The largest ones – The most expensive – UNTIL DEALING WITH THIS MANAGE I WAS FINE - I will be leaving there ASAP also - There are multiple reasons you should seek a rental elsewhere – The manager (probably not allowed to state his name) is the main reason - The one who is there every day of the week except Thursday (his day away) Our unit is the one of the LARGEST there also and is located at the keypad entry for the facility – There is a space located directly across from it approx 15 feet away – This is the ideal space (two vehicles) for anyone who has a unit near mine to park and not be in the way of anyone entering the facility – Otherwise you are blocking the entrance – When we first moved there we (VERY POLITELY) asked him to pull a little forward so we could park there also and not be in the way – This is when he stated acting and talking (strangely and somewhat rudely) to us – He did move enough and things were fine for a while – The second encounter happened when we went into the office (several weeks later) to thank him for pulling forward so we could park – He did the same (strange rude) behavior – So I decided to just never encounter him again – But now I was somewhat concerned about the safety of my goods – All my stock is there – In a 30 ft unit outside the gate – And we all know that when YOU need a camera to work in your favor – Your 50% of the time out of luck – It would be devastating to have this (seemingly defective person) plan a robbery from the inside (he could easily down the camera system) EVERY DAY I thought of this and planned to move out (but I am very busy all the time) A few months later this same person was yelling and repeatedly swearing (the F word three times) at a 60 year old woman who was moving out – She had her 11 year old son and several people helping her. I wrote it down word for word as they were approx 3 units from ours and the date - I reported this to his supervisor and suggested they do the same – I also noted to his supervisor there seemed to be something (possibly mental) wrong with this manager – On two separate occasions when communicating with him – His animated antic were clearly visible – The second time I brought someone with me to verify this and the person I brought agreed with me - The supervisor seemed to have swept it under the rug – So called again and asked him if he contacted the people and asked them what happened and why he never did a follow up call to us (like he said he would) – His reply was troubling – He wanted us to identify the people who moved out – Their unit # - We gave him the date and approx location of their unit (THE ONLY PEOPLE THAT MOVED OUT THAT DAY NEAR US) – He also said he called us and left us a message – My phone is my business – HE NEVER CALLED – He was 100% lying – I told him they should install a camera in the office without him knowing Then he would turn the electricity off – I was unable to plug in a light to be able to see in a 30 foot garage for the 10 minutes I was there – The snow removal – For a week there was 18” plus outside my door – It wasn’t just a little – It was 5-6’ across the whole garage door (how long is the door ? 8’ maybe) and 18” deep – We ended up shoveling it every time it snowed – We asked the supervisor – WHERE TO PUT THIS SNOW (a lot of snow) Because the obvious place is right near the keypad (We wanted an answer – We didn’t want to liable if something happened as a cause of the snow (WE SHOULDN”T BE SHOVELING) He couldn’t – WOULDN”T answer us – Because of the liability we presume In Feb 2017 a few months after my rent rose more than 10% after less than a year – The unit right beside mine ( same size) for 30% less – I asked for my rent to be adjusted – AND ASKED AGAIN – They took 10% off – So my unit was still 20% more than the unit right next to mine (which came with a free ½ or 1 first month free)...

Today I had the pleasure of working with Andrea, who made sure my issues were taken care of as quickly and gracefully as humanly possible. You will find that the customer service here is impeccable, and will go above and beyond to help satisfy their customers, despite the predatory marketing scheme that has become a standard in the self storage industry. Hooking you in at a low price and then dramatically increasing your monthly payments while hoping you don't ccomplain is the way most places like this make their money. You may unfortunately have the same experience here, just as you would anywhere else, if you allow it. However, unlike many other businesses, if you're willing to take the time to talk to the staff about your concerns, you'll find that they'll do everything in their power to find a fair deal that works for everyone, which is a practice that should be rewarded. I would recommend this place to anyone looking for storage, as long as they are willing to voice their feelings of the unfair pricing. Give this place your business and prove to the industry that willingness to adapt and negotiate is an invaluable service, and will help businesses thrive despite going against the standard exploitative practices that have arisen within this otherwise...

I wish there was a way to separate the actual location from the business itself because the reviews would be completely different. Let me first start off by saying the manager at the Salisbury location Andrea is awesome. She was very helpful in any problems I was having. The property is well kept, and I never had any safety concerns with my belongings there.

Now for the bad, Extra Space Storage as a whole is very deceitful when it comes to their pricing after you have secured a unit. I rented an 8x10 unit for 82$ and then literally 40 days later the unit price soared to $176 more than doubling. When I booked the unit, I was told prices could go up some but not a significant amount. My suggestion is to be cautious and have a backup plan if you don't intend on getting take advantage of. Needless to say, instead of securing a unit for 18 months, I made other concessions and stayed for less than six months....