Dillard's — Local services in San Angelo

I'm honestly torn as Dillard's is my favorite store. However, at this particular location an incident occurred. I stopped for a pair of heels for work. Which always turns into more of course! On my way to the shoes I noticed they were having an Amazing sale on costume jewelry! The pieces are down from around $30+ to $6 and lower! I picked out 7-8 pieces and went to go to the shoe department which is very close. (It goes jewelry, perfume, shoes if I'm not mistaken) The saleswoman from the jewelry department suddenly looks to be in a panic and yells "you pay for them here". I turned and smiled thinking she was just being helpful and informed her I was going to get shoes and would pay for them there. She immediately looks Furious. I hadn't really broken stride yet as I've never encountered anything like this before. As she glared at my husband and I she says in the nastiest, rudest tone "fine. I'll let it slide....THIS time." I have never been spoken to like that. Her TONE!! Obviously I would understand if the merchandise were real jewelry instead of costume, pricey perfume etc. I had only maybe $35/40 worth of costume jewelry though. That's maybe half to a third of most of the blouses there. It would be like having a blouse in your hand and walking across the to the swimsuit aisle to continue shopping. Are we to check out at several registers every trip? I am a very frequent shopper (I'll attach a picture of just my shoe haul this month alone haahaa!) and have never came across this before. I still can't figure out what the issue was except maybe she works on commission? It's also important to note that my husband was being sweet and had let me hang the necklaces on his hand so they didn't get tangled while I was looking at shoes. We in no way looked evasive. Usually Dillard's staff is professional, eager to help and courteous. I kept going but both my husband and I were very taken aback. Gloria in the shoe department, however, was amazing! She exemplifies what I have come to expect from Dillard's: very personable, offered help without being pushy and treated me as I had treated her, with respect. She is the Dillard's experience that I am used to. I'm sure the other woman is an aberration in this location as she would be in any other location. As for me though, I will avoid that particular department in the future if...

given that we can give zero stars is great if not then 1 for the incompetent employees and services. I was in the men’s section to purchase a cologne and shoes and got no help whatsoever. The sales associates in the cologne section looked right at my brother and I did not care to acknowledge us.. but we over heard another sales associate lady come over and ask ‘did you ask if they need help?’ He laughed and said ‘no you’re the one who needs extra hours, you ask.’ They laughed and walked away. There was a third associate there who also ignored my brother and I.. to which I’m assuming due to our skin color, because 2 white gentleman approached the counter without hesitation they said ‘hello, and asking 20 question why they were there!’ and yet they walked out empty handed not purchasing anything.. but my brother and I still walking around wanting to purchase items yet no acknowledgment to which is why we left, and will be taking our business elsewhere. We went to the shoe section to see if we can get some shoes a lady that worked there saw me and asking my brother is there any workers working and I saw her go to the back didn’t see her after. So sad to see this mall demolish and have no core character due to lazy workers and not knowing any...

I went today to dillar's in san angelo tx because they called and infomed me that i won a rafle, I went to pick up my prize and they had 3 baskets and they told me that i could choose only from 2 of them that were only cosmetics and other skin care stuff but i wanted to choose the other one that they didn't let me choose from because they said another costumer chose that one through pictures that they sent her through messages and they didn't give me the option to choose from pictures in messages too and i got there before the other customer and they said that the prize on the basket depends on what you had purchased and I purchased a perfume and the basket that i wanted, that they didnt give me was a perfume basket ,that was the one the other customer chose from in messages ,I didnt purchase cosmetics and they gave me a cosmetics basket , that made me think that they knew the customer so they gave them more oportunity to get what she wanted just because they had a connection ,I think that is not fair and shouldnt...