Thrifty Car Rental - San Francisco International Airport — Local services in San Bruno

Renting a car here was a nightmare, and the customer service was absolutely terrible.

I misplaced my car key and called their roadside assistance. They created a ticket and instructed me to take the car to the Oakland airport at 1050 Langley St. and drop off the current car while picking up the replacement. The agent assured me that the exchange car was waiting and that I should go there since they had been informed.

I arranged for a towing service and arrived at the Oakland airport. However, there was no one at the maintenance garage to accept the car. I contacted the customer service department, who advised me to take the car to the Thrifty rental drop-off location at Oakland. I followed their instructions and dropped off the car.

The associates at the Thrifty rental accepted the car, but when I went inside to pick up the exchange, they informed me that they couldn’t provide a pickup service and couldn’t accept the drop-off. They suggested that I take the car to SFO instead.

Its stupidly annoying that i had to do most of the running out to find any information. I had to request another tow order and loaded the car onto a tow truck. I arrived at the SFO location at 177 South Airport Blvd, South SFO, CA, 94080, which was provided by Thrifty. At this point, they were aware that my car was on a tow truck. However, when I arrived at the rental location, there was no clearance for both the tow truck to enter the garage.

Frustrated, I called the roadside assistance again, but their assistance was useless at this point. I asked if there was another building where i should take the car, they said they have no idea. It had only made my situation worse. The customer service representative advised me that I needed a specific type of tow truck or should use their tow service. They couldn’t provide any further assistance.

At this point, I had to unload the car from the tow truck and physically push it inside the garage. This was a physically demanding task and i am not very physically able, but I had to do it myself to resolve the issue.

Customer service did nothing but just rude at me by saying that you made a reservation from the 3rd party and i should just...

I first want to give a shout out to Lance 💪🏽🇵🇭 he gets ⭐️⭐️⭐️⭐️⭐️ but overall, I wasn’t going to mention the poor service. I had a horrible check in in Philadelphia. Mind you, I drive myself there from New Jersey. Have to pay for 🅿️ . I take this long ✈️ and when I get to thrifty. There is a lady I did not get her name I want to give him his ❤️ because I believe I seen Lance getting out of the 🚙 I am at SFO now showed her my insurance card when I was a new driver I fell for that Scam. The lady she said we don’t deal with your insurance slid my phone back to me. I said I don’t have to buy your insurance I don’t want your ⛽️ so she took a $200 deposit off my 💳 she told me to lower my voice. I reserve my 🚙 through enterprise. This was booked by my son’s father. Do you know she sent me to two cars that I would never never ever have drive I always had brand new cars no 🔌 smell like 🚬 I mean Hooptie look like 🍋 and she said if you don’t like the second one, then I don’t know what to tell you I was crying like no smart phone device I was livid from walking up and down going up and down up and down. Can you imagine then I said to Filipino guys let’s hook me up with a Honda E6 I didn’t realize it was a hybrid two how fancy it was to everybody wanted to race and asking we swap 🚙 and they had a nice 🚙 but I tell everybody don’t buy their insurance and if you don’t have a 🚘 there is insurance that you can buy to use on other peoples 🚙 before I purchased a car I used to pay $1800 a month not including the rental monthly for four months now I rent just for fun I know my stuff but the slide my phone back and say we don’t deal with your insurance and after you take my deposit why don’t you just give me the proper 🚘 when she seen I spoke to Language she found up even more she said what yes my skins of African-American person, but I’m half-and-half I was just trying to loosen her up. Oh car was dirty even the Honda but I always make sure I spent a good 60 or $70 cleaning their cars. See I still...

Avoid Thrifty Car Hire – San Francisco Airport at All Costs

If I could give zero stars, I would. My family’s once-in-a-lifetime holiday was nearly ruined at the very start by the disgraceful conduct of Thrifty at San Francisco Airport.

I had a confirmed booking to collect a car After an 11-hour flight with two young children, my 76-year-old father in law and my wife, we were exhausted but relieved to finally reach the car desk. Instead of handing us the vehicle we had booked months in advance, we were told we had “missed” the reservation because we were a day late My paperwork, however, clearly showed the correct date.

Despite presenting the proof, the staff repeatedly insisted that I was at fault—even suggesting I had changed the booking myself. To add insult to injury, the only “solution” they offered was to charge me an outrageous $1500 extra for an “upgrade,” since the car I had booked was “no longer available.” Due to me being a day late when clearly my paper work showed correct dates.

The manager outright refused to come out and speak to us, leaving us stranded, humiliated, and forced into a corner. With two crying children, an elderly parent close to collapse, and no assistance from Thrifty whatsoever, I had no choice but to pay the extortionate additional fee just to get a car.

This is nothing short of daylight robbery. The customer service was arrogant, dismissive, and utterly devoid of compassion. Instead of helping a tired family at the end of a long-haul journey, Thrifty exploited us at our most vulnerable moment.

The so called upgrade was a basic car with almost 50k miles on the clock!.

Thrifty San Francisco Airport should be ashamed. They ruined the start of a holiday we had spent a year planning, left me financially out of pocket, and treated us with utter contempt.

My advice to anyone thinking of booking with Thrifty DON’T. Save yourself the stress, the humiliation, and the financial exploitation. Choose literally any other...