Gravel & Gold — Local services in San Francisco

Customers remember the service a lot longer than they remember the price!!!!! Unprofessional customer service with undertone of rudeness and annoyance with out of state call. (the call was made due to website being down, orders could not be placed) After displayed frustration, store representative took the order and requested that the payment had to be done via emailed invoice. The invoice was never sent. Payment was obviously not completed. Call was placed again first thing in the morning. Unfortunately, the order was never placed via phone by the store rep. during the original phone call. Numerous phone calls had to be made again with each store representative being annoyed and frustrated.

Rude, nasty and unprofessional. Being busy during the holidays is not an excuse to treat customers this way.

Solutions: If you are too busy to take calls, set up your invoice. Let customers know that during the holidays you are unable to answer calls and/or process orders. Check your website daily to see if orders can be placed. Fix it so orders can be easily placed on line and NO calls have to be made. Train your staff how to be professional, responsive, empathetic, knowledgeable and consistent. Hire additional help to take orders via phone during the...

Gravel & Gold has so many unique beautifully crafted clothes, bags, home decor, accessories and so much more. The concept design is original with one of a kind pieces, prints, styles. I’m loving the earthy, wooden vibe! Their hammock inside is truly a masterpiece! I loved sitting on it and...

Love Gravel & Gold! Wonderful curation of goods by local, small batch and handmade brands alongside their clothing line. A really cool space too! Such a gem in our SF community. Grateful for the Gravel...