T-Mobile — Local services in San Germán

The employee there lack professionalism and are not willing to help out a customer their response is you need a new phone. My father went in because he had a broken phone (charger port to be exact) , the employee didn't even try to assist, and when he told my dad he needs a new phone he didnt explain why nor gave my father options with cost, sold my father a phone didnt even bother to open the box to show my father the phone or even how to turn it on. The whole time my father felt like the employee did not want to be working. Tmobile needs to do better at hiring better staff, I will be reaching out to corporate with the order number receipt for more review because my father walked out the store so confused with so many questions I can only imagine how many senior citizens are being taken...

I called before going to the store to see if they had the Revvl 2 available. The team representative there said yes. I said can you check please because I'm coming from Lajas and if you don't have it i will go to another store. I have it. It's available. I get to the store and a female team representative help me and guess what no phone. Won't be in until 4pm i arrived at 12 pm. Asked for them to call another store and they just left me standing there for almost 30min. Left and drive to Mayaguez tmobile to get my phone and better service. San German tmobile never pick up the phone when you call for...

Buenas tarde en estos momentos estoy llamando a la tienda de San Germán y no contestan la línea llevo 2 semanas esperando por un teléfono celular que fue reclamado al seguro por robo o pérdida hace aproximadamente y si no es pq llamo para verificar el pasado 29 de marzo ellos no me llaman para saber el estatus ,luego de la llamada que hice me indican que. A a tardar el tel ya que la compañía quien la envía estaba haciendo unos inventarios e hiba a tardar otra semana ,considero que deberían informar al cliente siempre cuando suceden estos inconvenientes ,pa estoy pagando por un servicio que no lo...