Pollo Tropical — Restaurant in San Germán

Extremely disappointed! I went through the drive through to order two Fiesta wraps, one with lettuce and one without, and asked them to label which did not have lettuce accordingly. When I got home I realized that both had lettuce in spite of one being labeled as having no lettuce. To make matters worse they were extremely hollow. Missing were the Fiesta wrap's signature chips, and there was almost no chicken, or cheese. The tiny pieces of chicken that were included seemed to be overcooked and a day old. Keep in mind that this is an $8 wrap so it's not a cheap item either. I was left hungry by the time I finished eating. This place has really gone downhill in the past few years with its tiny chicken pieces, but the wraps continued to be reliable. I guess that they found a way to screw those up too. I tried calling to speak to the manager, but nobody...

Came here with my parents. We all ordered the biggest bowls they have for $9,99 with drink included. My dad has rice and beans and pork. I had arroz con gandules with chicken, and my mom had a bed of lettuce with grilled chicken. The food was delicious and generously sized. However, the proportions of the choices of toppings were sad! One piece of yellow banana, not even a full slice of red onion, a tablespoon of guacamole and a sprinkling of cheese. That was my 4 toppings, and let's say not impressed! I almost didn't finish my rice and chicken, though, it had...

Today December 25, 2016 We ordered drive thru, waited 10-15 mts. No greeting or thank you handed the bag like she wanted to kill us.

We ordered a hamburguer and a fiesta wrap. My husband asked what did the fiesta wrap contained the lady said chicken or churrasco. The hamburger was cold and did not give a folk for the salad. I suggest that if employees are going to be mad they should not work on...