Abercrombie & Fitch — Local services in San Jose

I was just there to exchange an item and although the man helping me was extremely helpful his manager was definitely not helpful at all. She wasn’t trying to help the situation at all and simply being very passive aggressive. She didn’t even want to give me my money back. And I spend a lot of money at this store which I love purchasing items from because of their quality etc. however it was very frustrating for me because she wasn’t willing to help at all and had to call her general manager to even make my exchange posible. She was extremely rude and unhelpful to say the least. You definitely don’t need to work in customer service with that attitude. It’s disgraceful and simply not okay! If I had pictures of the product I would show you all but I don’t. The sweet man who helped me was very understanding and completely helpful. And this woman was definitely not helpful at all. She shouldn’t be working in this position with that attitude. I’ve worked in customer service for several years and would never treat a...

I ordered some items online because they didn’t have my size in the store, went to the store to return then bought a few more items. I paid the difference. Then ended up returning 2 items because they didn’t fit. The guy in the register needed help so he called the manager she said I was gonna get my refund w the store credit. My purchase was made with my debit card $300 + I showed her my receipts. I showed her the receipt were it showed the last few numbers on my card. The she said she couldn’t do anything, really ? As the manager ? Showing proof I paid with my card. Why would I only have the option to get store credit she was very rude. And ofc she wasn’t helpful at all. I was with my kids so ofc I didn’t have time to be there arguing about the refund, it obviously looked like she hates her job. White short girl with blondish hair. Never coming back to this store. Horrible...

Very. Racist store employees. I actually thought it was just me being negative, so I had a friend do a little experiment with me . We both had completely different experiences and different interpretations with the employees upon entering to shop on the same day with same employees. This is not ok and I never use the discrimination card. This time I will be sure to file a complaint with the corporate store , regarding the issue of a very snotty and rude manager Natalie and employees. Everyone should have a pleasant time entering a store without any uncomfortable feelings, looks or treatment. As long as you are not doing anything wrong . Unacceptable and should be...