BVLGARI — Local services in San Jose

I had an absolutely outstanding experience at Bulgari, and I want to extend my heartfelt appreciation to Alex, who made visit truly special. From the moment I stepped into the boutique, she greeted me with such warmth and professionalism that I immediately felt comfortable and well taken care of.

I was looking to purchase a pair of earrings for my wife to celebrate our wedding anniversary. Alex took the time to carefully listen to me without ever making me feel rushed. She asked thoughtful questions to better understand my needs, and based on that, she suggested several beautiful options that I hadn’t even considered before. Her deep product knowledge, paired with her genuine desire to help, made the selection process enjoyable and stress-free.

Once I made my final choice, Alex went above and beyond to ensure everything was perfect. She meticulously examined the earrings for any flaws or imperfections, which really showed her attention to detail and commitment to quality. She also provided a clear and helpful explanation on how to properly care for the earrings to keep them looking beautiful over time.

What stood out most was her sincerity and patience throughout the entire experience. It wasn’t just about making a sale - it was clear she truly wanted us to be happy, and that level of care made all the difference. Thank you again, Alex, for your exceptional service and kindness. You made my visit to Bulgari a memorable one, and my wife absolutely love her...

I came here to exchange a necklace from the San Francisco store on the same day I purchased it as I did not like it and wasn’t treated well there.

Immediately upon entering and my sales rep hearing my situation a different sales rep with shoulder length bob hair proceeded to talk badly about me in Mandarin from a distance assuming I would not understand her from my appearance stating that I look like a high schooler (I’m in my early 20’s) etc. and something about me being ABC (American Born Chinese) and I knew I wasn’t having auditory hallucinations because she was saying the brand of my jacket “Canada Goose” and scoffed. She continuously was talking about me and complained why would I drive to San Jose to exchange/get another necklace instead of San Francisco. Obviously because I can, plus the other store didn’t have it and it’s none of her damn business as I’m spending my hard earned money. My sales rep Fah could tell I was getting irritated as I turned around and side eyed them and rolled my eyes. She offered me drinks to calm me down as she noticed I could understand them.

When I went to the store the following week to pick up my necklace it was packaged really well and I also received a travel pouch something the SF store did not offer to me.

My sales rep Fah has been nothing but extremely helpful and respectful something her coworker should learn to take after. I would highly recommend...

Poor quality, breach of warranty, hidden repair fee. Bought a mother of pearl necklace last December, and 5 months after it’s already tarnished. Brought back to the store under the two year warranty promised at purchase. Was told it’d be repaired free of charge under the warranty. 4 weeks after, had to call and found out that bvlgari would charge $170 to polish it. Bvlgari said the fast tarnish is normal wear and tear. Not something I expect for a $3.8k necklace. Don’t ask me to email your customer service email. I already did, no response. Would like to return the necklace please. I don’t want to baby sit the necklace and pay $170 every 6 months...