De Tagle Jewelers and Goldsmiths — Local services in San Jose

Just drove to De Tagles. Sign says “ Knock and wait.” I knocked and waited. Then knocked again a bit more loudly. Whoever owns the store is from a part of the world where people skills are not taught well. The man who came to the door opened with “I heard you the first time. You didn’t need to knock so loudly the second time.” I thought to myself mmmm…perhaps if you had had your entrance unlocked or if you had opened the door. more quickly, then I wouldn’t have had to knock a second time or knock at all. But I didn’t say a word. Not a word. His tone of voice showed a little too much irritation. Then he added,”I’m busy.” That told me everything I needed to know.. I backed away without speaking to him at all.

I don’t know about other customers, but I’m not accustomed to being spoken to in that tone of voice. He clearly saw me as an irritation. After all, he himself said clearly,” I’m busy.”

There is a number of other jewelers/watch repair businesses near this shop. I should add that I’ve been a customer of De Tagle’s for about 24 years. But now I know they have outgrown their need for my...

Weigh your jewery so the item returns to you with the same amount of gold! Had a beautiful ring repaired. Used to wear it day and night for years. However though it was repaired the way it sat on my finger was off... I then realized my beautiful ring appears to have gold removed so where it sat up and flat was now angled. This was many years ago but as I took this ring out of my safety deposit box as I just hate how it sat n still sits on my finger I'm irritated all over again. I feel this shop truly ruined one of my favorite pieces. I hope one day I can wear it but I doubt it. Plus I paid for the repair and it seems based on weight n appearance I lost a chunk of gold. Weigh your items and take good pics of them so they know they have...

I needed to have the batteries replaced in a watch and a small clock. When I went to De Tagle they seemed reasonable on their price and the time they'd take to do the job. I told them I'd be back to pick up my items in the time they said they'd need. At that, a guy sitting behind the counter took issue with me not just waiting there while the work was done. I couldn't believe it when he made that an issue. When I tried to get an explanation out of him he more or less told me that he had the right to conduct business however he wanted. I'm sure that people have good experiences with this place; I did in the past. This time, though, I was pretty put off by the guy's attitude. I took my watch and clock and won't...